I have been trying for nearly a month to keep my pre-paid phone number but leave O2 and switch to a different company. The new company keeps sending me emails that say my O2 contract has the wrong birthday. When I log into the o2 website my data is correct. When I logged into the app to request a number port, my birthday in the app, but just on the porting request page is suddenly 1 day off.

I made another number port request and this time gave the other birthday, but that didn’t work either. I still get emails that the birthday is incorrect.

I checked the FAQ pages that lead me in circles and tell me to click things that don’t exist.

I called the hotline numbers which lead me in more circles.

Now I’m in the English forums. I see that there was someone else with a similar problem 14 days ago, but there wasn’t much of an answer in that thread.

What am I supposed to do in this situation?