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Frage

How to activate unlimited data package for existing prepaid customer?


I want to activate unlimited data plan for my existing prepaid o2 number. I could not purchase it via online. shows error in the checkout page. Could anyone please help me how to purchase unlimited data plan for existing o2 number?

Edit o2_Kathi 02.01.25 Moved from the section o2 Prepaid to English o2 Community: Mobile

13 Antworten

Bumer
Lehrling
  • 22886 Antworten
  • 31. Dezember 2024

do you mean the o2 Prepaid Max?


  • Autor
  • Neuling
  • 6 Antworten
  • 31. Dezember 2024

Yes. I tried via web, but unfortunately couldn’t. 


Bumer
Lehrling
  • 22886 Antworten
  • 1. Januar 2025

Have you logged into the customer portal with your phone number?


  • Autor
  • Neuling
  • 6 Antworten
  • 1. Januar 2025

Shows this below error message

 

Auf dem aktuell verwendeten Account ist kein Vertrag mit Laufzeit hinterlegt. Bitte loggen Sie sich mit einem entsprechenden Account ein, um die Produkte mit Bestandskundenvorteilen kaufen zu können.

 

 


Bumer
Lehrling
  • 22886 Antworten
  • 1. Januar 2025

Mit einen Prepaid Account kann man keine Partnerkarte bestellen. Logge dich aus, und bestelle über diesen Link: https://www.o2online.de/mobilfunk/rabattaktion/


  • Autor
  • Neuling
  • 6 Antworten
  • 1. Januar 2025

This is seems like oredering a new sim card. I am currently using o2 sim card. I need use this offer for the same number. How can i do that? Can i do it for the same number. 


Bumer
Lehrling
  • 22886 Antworten
  • 1. Januar 2025

No, this doesn't work for prepaid. You can conclude the contract and then take your phone number with you.


  • Autor
  • Neuling
  • 6 Antworten
  • 1. Januar 2025

its so sad. I need the same number. is there any possibility get the same number with another contract having unlimted package?


Bumer
Lehrling
  • 22886 Antworten
  • 1. Januar 2025

As written, you can then port the phone number. Or you can switch to the o2 Prepaid Max, which costs EUR 74.99 for 4 weeks.


  • Autor
  • Neuling
  • 6 Antworten
  • 1. Januar 2025

I could see one option in the checkout page for porting. I need to specify the provider name for the number. Can i choose o2, Tchibo -O2DE as for o2 provider?


  • Autor
  • Neuling
  • 6 Antworten
  • 1. Januar 2025

Should i choose this option for existing

o2 customer


Bumer
Lehrling
  • 22886 Antworten
  • 1. Januar 2025

You first have to conclude the contract and after activation you order the phone number to be ported from the contract in the customer portal.


o2_Ines
  • Moderatorin
  • 5698 Antworten
  • 4. Januar 2025

Hello ​@josejohnyp, were you able to place the order and did everything work out so far? 🙂

Kind regards, Ines.


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