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How to activate unlimited data package for existing prepaid customer?


I want to activate unlimited data plan for my existing prepaid o2 number. I could not purchase it via online. shows error in the checkout page. Could anyone please help me how to purchase unlimited data plan for existing o2 number?

Edit o2_Kathi 02.01.25 Moved from the section o2 Prepaid to English o2 Community: Mobile

13 Antworten

Bumer
Legende
  • Dez. 31, 2024 8:12 PM UTC

do you mean the o2 Prepaid Max?


  • Autor
  • Besucher:in
  • Dez. 31, 2024 11:08 PM UTC

Yes. I tried via web, but unfortunately couldn’t. 


Bumer
Legende
  • Jan. 1, 2025 12:09 AM UTC

Have you logged into the customer portal with your phone number?


  • Autor
  • Besucher:in
  • Jan. 1, 2025 1:16 AM UTC

Shows this below error message

 

Auf dem aktuell verwendeten Account ist kein Vertrag mit Laufzeit hinterlegt. Bitte loggen Sie sich mit einem entsprechenden Account ein, um die Produkte mit Bestandskundenvorteilen kaufen zu können.

 

 


Bumer
Legende
  • Jan. 1, 2025 7:39 AM UTC

Mit einen Prepaid Account kann man keine Partnerkarte bestellen. Logge dich aus, und bestelle über diesen Link: https://www.o2online.de/mobilfunk/rabattaktion/


  • Autor
  • Besucher:in
  • Jan. 1, 2025 8:40 AM UTC

This is seems like oredering a new sim card. I am currently using o2 sim card. I need use this offer for the same number. How can i do that? Can i do it for the same number. 


Bumer
Legende
  • Jan. 1, 2025 11:44 AM UTC

No, this doesn't work for prepaid. You can conclude the contract and then take your phone number with you.


  • Autor
  • Besucher:in
  • Jan. 1, 2025 7:46 PM UTC

its so sad. I need the same number. is there any possibility get the same number with another contract having unlimted package?


Bumer
Legende
  • Jan. 1, 2025 7:57 PM UTC

As written, you can then port the phone number. Or you can switch to the o2 Prepaid Max, which costs EUR 74.99 for 4 weeks.


  • Autor
  • Besucher:in
  • Jan. 1, 2025 8:04 PM UTC

I could see one option in the checkout page for porting. I need to specify the provider name for the number. Can i choose o2, Tchibo -O2DE as for o2 provider?


  • Autor
  • Besucher:in
  • Jan. 1, 2025 8:08 PM UTC

Should i choose this option for existing

o2 customer


Bumer
Legende
  • Jan. 1, 2025 8:19 PM UTC

You first have to conclude the contract and after activation you order the phone number to be ported from the contract in the customer portal.


o2_Ines
  • Moderatorin
  • Jan. 4, 2025 9:52 AM UTC

Hello ​@josejohnyp, were you able to place the order and did everything work out so far? 🙂

Kind regards, Ines.