How do I use my Balance to Add Data?

Hello! 

How do I use the balance I already have on my account to add to my data on my pre-paid plan? 

I have like a €30+ balance and very little data so want to use that amount to add data. 

Edit o2_Sven 16.04.2024/12:24: Merged threads

You can book suitable data packs in the customer portal under Tariff & SIM card - Internet-Packs.

Thanks Bumer but that’s to purchase separately.

I’m asking about using the money in my balance “Mein Guthaben” to get more data

Hello @DSlk, you can book prepaid packages directly in the "Mein o2 App" or on the website “mein o2” if you have registered with your prepaid phone number.

Best regards 💙

Steffen

Hi @o2_Steffen, 

Thanks for your reply. I can only find the packages I need to pay for in addition. 

How do I do pay for these packages using the money already on my account in “Mein Guthaben”?

D

Hi @o2_Gerrit 

Thank you for your response. 

Should I wait for my current data to expire/be used before changing/ adding a data package?

I am already on the €9.99 and still have data in my package, will buying the  eg.14.99€ now, cancel out the data I have still to use or will it be added to it? 

Thanks :) 

Hello @DSlk,

the pack for 14,99 € will exchange the pack for 9,99 €, so you want to wait until its data volume is finished.

Best Regards,

Gerrit

@o2_Gerrit Thank you so much! You’ve been very helpful. 

Hello @DSlk, 

thanks for your feedback :) If you have any further questions, please let us know 🤗

Best regards
Cora