Hello!
How do I use the balance I already have on my account to add to my data on my pre-paid plan?
I have like a €30+ balance and very little data so want to use that amount to add data.
Hello!
How do I use the balance I already have on my account to add to my data on my pre-paid plan?
I have like a €30+ balance and very little data so want to use that amount to add data.
Lösung von o2_Gerrit
Hello
if you order one of the packs shown in your Mein o2 account, the fee will be deducted from your Guthaben. For example, you purchase the Data Pack L for 14,99 € valid for 28 days and you have a balance of 30+. Then you have internet for 28 days included but the fees for SMS and telephone calls will be deducted from your balance.
The packs will extend automatically unless you cancel them in your Mein o2 or your balance is not sufficient anymore. In our example the fee for the Data Pack L of 14,99 € leaves 15+ sot it will be extended automatically for another 28 days deducting another 14,99 €. If your phone calls within the first 28 days lowered your balance below 14,99 € the extension will not happen.
If it is above 9,99 €, you could then go back in your Mein o2 account and order the Data Pack M 5 GB for 9,99 € for the second 28 days 🙂
Best Regards,
Gerrit
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