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Got o2 bill even post deactivation

A
Neuling

Hello,

Customer number: 60xxxxxxxx

I deactivated my O2 contract after completing the mandatory 2 years and ported the cell phones to another provider due to employer discounts with new provider.

But recently I got an email with a bill stating that a direct debit will occur. I was surprised by this and wanted to log into the my o2 portal to check the bill details and why I am being billed. But I cannot login to the portal anymore and it says Cannot find username when I put in my cell number/customer number/ email address. So I assume I have lost online access post deactivation.

Is there a way to find out why am I being billed? Thank you!

Regards!

 

Edit Vilureef: Kundennummer maskiert! 04.08.23/10:28

Lösung von Vilureef

Hello @aishp0807,

It will be your final bill. wait for moderation here. She can send them to you by letter.

Best regards

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    Vilureef
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    • Vilureef
    • 50002 Antworten
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    • 4. August 2023

    Hello @aishp0807,

    It will be your final bill. wait for moderation here. She can send them to you by letter.

    Best regards

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    • bs0Profi
    • Profi
    • 41586 Antworten
    • 4. August 2023

    When did the contract end? Remember that you are charged retrospectively so you should expect at least one more invoice after the contract ends.

    Aldo, don't post personal details in a public forum!

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
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    • Neuling
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    • 4. August 2023

    Thank you for your replies.

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • 15517 Antworten
    • 4. August 2023

    Hello @aishp0807 ,

    I’ve just checked your account with us, and from what I see you’ve still got two contracts that are still running until the 23rd. So you should still be able to access the mein o2 through these two numbers for the time being. If you then need the final bill that’ll come afterwards, then we can of course send you this one by post.

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr

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