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Final copy of contract missing

C
Rang

Hello,

I am having troubles receiving a final contract of my tariff + phone.

 

I have called many times and was promised this from customer service via phone, they said they were sending this via email and post but I haven't received anything yet.

I think this is something that should n't happen.

 

Basically I would need final copies of the following:

Customer data (your O2 contract) tariffs and services

Further terms of contract

Sepa Landschrift Mandate 

Contract summary (at least this as I need a copy for work related reasons)

 

Could you please help me both the shop and the customer service are putting a lot of resistance in sending me this through and I need these for my own documentation tracking.

I don't understand why sending something so basic and vital legal document for a customer is becoming a big issue.

Please help!

 

Edit o2_Sven 31.03.2023/14:29: Moved thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

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Lösung von o2_Micha 4 April 2023, 13:55

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3 Antworten

o2_Sven

Hello @cb2023 ,

welcome to the o2 Community 💙.

I just checked and the contract details was send out as an email on the 21st of March. Maybe this ended up in your spam filter? I can also send it out again, but please check your email account first and if the contact email that has been set for the contract is correct.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
C
Rang

Hello @o2_Sven,

I’ve just checked and I don’t find anything in my email and not in the spam.

Could you please send?

Thanks

o2_Micha
Benutzerebene 7

Hello @cb2023 ,
thanks for your respond. I sent the email again to your registered adress. 
Please kepp us informed that you received everything you need. 

kindly regards
Michael

#bleibgesund

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