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Hello,

Since a few days ago, internet download speed is again gone down to 1.0 - 1.5Mbps, while upload speeds are 8Mbps. The last time this happened, I provided traceroutes which showed a lot of latency on O2 network.

I pay for one of your most expensive subscriptions (unlimited Max Flex),  so I can at least expect between 15-20 download mbps, no?  I am not expecting your advertised throughput's, but 1- 1.5Mbps, is ridiculous.

I have not changed anything on my modem, settings, or whatever. Since the last time I complained, throughput got better to 13-15Mbps, Now again it has gone down. I suppose something else changed in the last few days on the O2 cell tower? Area code 65934.

I am not sure what o2 was done the last time, but do it again so I can get a throughput worth the money I pay.

 

Thanks.

Harl

As an addition, see traceroute to cnn.com

  5     *        *        *     Request timed out.

  6   113 ms    96 ms   116 ms  irb-500.0001.inrx.01.off.de.net.telefonica.de n62.52.49.34]

  7    99 ms   100 ms    94 ms  tengige0-1-0-1.03.xmwc.99.cgn.de.net.telefonica.de 162.53.12.53]

  8   101 ms    97 ms    96 ms  103.244.50.172  ------ > still in Frankfurt area

  9    88 ms    98 ms    97 ms  151.101.3.5 ----- > This is a bit understandable as it is on the west coast of US

 

The ones in red are within O2de network, and lovely latency in Frankfurt am Main.

 

Another update, throughput test between my o2 connection and Telifonica GmbH server:

These are the signal strengths on my router:

A throughput of 2.44Mbps within O2 network itself is a shame. My signal strengths are all good and there has been no change in the settings on my router.  Apparently, there is quite a bit of congestion on your network or WAN links which are being used.

Hopefully there is some approach where you can prioritize traffic for your customers who are paying a premium price, otherwise, what is the point of paying for premium service?

Maybe one day I will get an answer, as my post till now has no response.

 

Hello,

Could someone from O2 comment or provide an answer?

 

Thanks in advance.

Hello @Harl 🙂
Unfortunately, pushing with a new request here in your post has the opposite effect.
It's annoying that you have such limitations with your internet speed 🤔 In any case, you can expect a higher download speed.
Have you already looked at our Live Check and had your exact address checked there?

If no malfunction is known there, you can also report one there.
Are the restrictions permanent or temporary?
Best regards
Kathi

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