Extremely slow Internet speed Again

As an addition, see traceroute to cnn.com

  5     *        *        *     Request timed out.

  6   113 ms    96 ms   116 ms  irb-500.0001.inrx.01.off.de.net.telefonica.de [62.52.49.34]

  7    99 ms   100 ms    94 ms  tengige0-1-0-1.03.xmwc.99.cgn.de.net.telefonica.de [62.53.12.53]

  8   101 ms    97 ms    96 ms  103.244.50.172  ------ > still in Frankfurt area

  9    88 ms    98 ms    97 ms  151.101.3.5 ----- > This is a bit understandable as it is on the west coast of US

The ones in red are within O2de network, and lovely latency in Frankfurt am Main.

Another update, throughput test between my o2 connection and Telifonica GmbH server:

These are the signal strengths on my router:

A throughput of 2.44Mbps within O2 network itself is a shame. My signal strengths are all good and there has been no change in the settings on my router.  Apparently, there is quite a bit of congestion on your network or WAN links which are being used.

Hopefully there is some approach where you can prioritize traffic for your customers who are paying a premium price, otherwise, what is the point of paying for premium service?

Maybe one day I will get an answer, as my post till now has no response.

Hello,

Could someone from O2 comment or provide an answer?

Thanks in advance.

Good afternoon, I have the same problem with a contract change and the same o2 Mobile Unlimited max flex contract.
I contacted them by cell phone, but they told me they would create a ticket for me. Today I received a response to the ticket, and it said that o2  does not have a problem. They told me to look for a solution to the problem here. And here I see that the company does not want to help the customer. 

Hello ​@GrishaSin, 

welcome to our o2 Community 🙂

That is not so nice if you have a slow internet speed.

When you already reported a technical disturbance via our hotline or our live check and our technical department did not find a technical reason that could be solved with a repoair, another reason might be the cause.

Do you use 4G or 5G when you have a low data speed or is it with both?

If you want to you can give us your postal code and a street close to your street - please for the sake of the security of your data not your real address - then we can have a look as well.

Best Regards,

Gerrit

I've been asked this before, and I've already answered it. It doesn't matter which network you use. It also doesn't matter whether you use all the bars or half of them. I'll provide a photo to help you understand. O2 tried to help me, but they also wrote that it wasn't their problem and that I had to solve it myself!

Hallo, can someone help me!

​@GrishaSin If you have slow internet regardless of the address it could be a good idea to try the SIM card - in case it is a plastic one in a different phone in order to rule out the device as being the reason.

Or do you have a slow internet at a certain address?

Best Regards,

Gerrit

The address is irrelevant. 

Good afternoon, please tell me how I can use mobile internet if it is so weak. I am tired of waiting several minutes or hours for the internet to work.

​@GrishaSin 

well there is no disturbance in your area reported. So please try a crosschange inserting the SIM to another device and check if it’s getting better. If the SIM has a problem you can tell us and we will change it.

Greetings

Manga