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Extending contract with iphone pro

P
Rang

Hi,

 

two years ago I was extending my contract and I got the offer presented to me by somebody from o2 based on my post in the community section. Now I want to extend it with my current plan which is 20 gb o2 M and with iphone 13 pro. However, I find the price a bit high in the app (65 eur total) and I wonder if there is anything better that o2 could offer me as I am a customer for 4 years. Could somebody maybe let me know if there’s some extra offer I can benefit from? Unfortunately I cannot visit o2 shop before my notice period expires so I want to decide this week if I stay with o2.  

Edit o2_Rebecca: moved to English Mobile

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Lösung von o2_Rebecca 4 April 2022, 08:42

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5 Antworten

o2_Manuela

Hello @pd94 , 

welcome to our community! 😊

We are happy that you want to extend your contract.

Surely we can look what we can offer you.

Before we can make you an offer I have some questions:

  • is you e-mail adress in our system still up to date?
  • How much storage and what colour should your iphone 13 pro provide?

 

Best regards, 

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
P
Rang

Hi @o2_Manuela 

 

thank you for your response. Yes, my email address is still up to date. I wish to get white iPhone 13 Pro with 128 GB and keep my current o2 M plan with 20 GB. The price I got in the o2 app is 65 eur monthly. 

o2_Rebecca

Hello @pd94,

I have sent you a offer via E-Mail for the extension of your contract, in consideration of your wishes 😊
Have you always been an iPhone fan? What made you go for the iPhone 13 Pro?

Please read though the attached contract documents carefully as they contain important information about the conditions of the contract extension.

The offer will stay valid for 8 days. If you like it, you can accept it by clicking “Jetzt kaufen”. Should you decide against the offer, you can just ignore it and it will expire on it’s own.

If you have any further questions, please don’t hesitate to contact us again.

Take care, Rebecca

Immer informiert bleiben ➝ https://g.o2.de/News
P
Rang

Hi @o2_Rebecca 

 

I was hoping to get a personalized offer same like two years ago but from what I can see in the email the offer I receive is exactly same as the offer I have in the app. So this is final and I cannot get any more discounts then? 

 

Best regards 

Patrycja

o2_Rebecca

Hello @pd94, 

Thank you for your response 😄 

The offer i sent is the cheapest we can currently make for you in combination with a 24-month installment plan.

If you’d like we can make another offer with a longer run-time for the installment plan of the iPhone 13 Pro. By doing that, the overall monthly price will be lower. However, the phone will be paid off over a longer period of time than the mobile contracts run-time.

Let me know if you’d like to recieve such an offer. 😊

Take care, Rebecca

Immer informiert bleiben ➝ https://g.o2.de/News

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