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First of all, I apologize for the language. 

Dear O2 team,

I would like a clarification on why this month’s rate was so high, and why it keeps shifting month by month. I’m not travelling, I’m not using excessive data, nor am I knowingly subscribing to any extra services.

Rechnungsnummer xy/07

The extra charge is coming from “Verbindungen & Services”

If I do not receive assistance on this medium by the evening, I will be going to one of the O2 stores.

 

Jorge Ramirez

 

Edit by o2_Katja: Moved to our english community, deleted bill number

Hello @Jorge_Ramirez,

welcome to the o2 Community :blue_heart: .

If you have the “EVN - Einzelverbindungsnachweis” itemized bill activated for your contract, you should have a detailed listing for anything that is included under “Verbindungen & Services”. Without the EVN we cannot tell you what exactly makes up the composition of that part of your bill either.

 

If the sum varies from month to month, then I’d consider that atleast in part we have calls or messaging that are being deducted here. Can you think of anything that would fit?

 

Kind regards, Sven

 

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