I would like a clarification on why this month’s rate was so high, and why it keeps shifting month by month. I’m not travelling, I’m not using excessive data, nor am I knowingly subscribing to any extra services.
Rechnungsnummer xy/07
The extra charge is coming from “Verbindungen & Services”
If I do not receive assistance on this medium by the evening, I will be going to one of the O2 stores.
Jorge Ramirez
Edit by o2_Katja: Moved to our english community, deleted bill number
If you have the “EVN - Einzelverbindungsnachweis” itemized bill activated for your contract, you should have a detailed listing for anything that is included under “Verbindungen & Services”. Without the EVN we cannot tell you what exactly makes up the composition of that part of your bill either.
If the sum varies from month to month, then I’d consider that atleast in part we have calls or messaging that are being deducted here. Can you think of anything that would fit?
If you have the “EVN - Einzelverbindungsnachweis” itemized bill activated for your contract, you should have a detailed listing for anything that is included under “Verbindungen & Services”. Without the EVN we cannot tell you what exactly makes up the composition of that part of your bill either.
If the sum varies from month to month, then I’d consider that atleast in part we have calls or messaging that are being deducted here. Can you think of anything that would fit?
I am receiving an auto debt from Telefonica since from September 2024 till present to my Wise account. I have raised a complaint notification to Wise regarding the cancellation of a Direct Debit to your company. However, I do not have any contract or subscription with your company and I believe this may be a case of missing details.
Please investigate this matter urgently and confirm that no contract or subscription exists under my name with wise account details. If any fraudulent activity is detected, kindly take the necessary steps to rectify the situation and prevent any further unauthorized transactions.
Thank you for your prompt attention to this matter.
@Miths369 This is a forum. You should send your enquiry to o2 providing the relevant information such as customer numbers and account details so that this can be looked into:
Could you already contact us via our contact form which bs0 has provided? There you can attach the relevant information so that our colleagues can check the debiting for you.
Please also keep us updated here and also ask any further questions which come up 🙂
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