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Hello,

 

I requested my number to be ported over to O2 from Telekom, and I got a letter from Telekom (dated 2022-04-19) stating that I can take my number to O2. I had a prepaid SIM card with Telekom, and the contract period is over.

 

I just signed a fixed contract with O2 and have been assigned a new number, but I would like to use the previous number. I submitted the number porting request on the My O2 website, but I have not heard from O2 for a few days.

 

I would like to know if there are any issues I can resolve to prevent further delays.

 

Hello @hkang,

welcome to the o2 community. Thank you for your enquiry!

You will then be informed of a porting date. Have you received any information in the meantime?
I'm afraid I can't check for you as you're not registered here with your number. If the matter has not yet been resolved, you can switch to private messages for the exchange and legitimisation of data. Let us know if you want us to do this.

Kind regards
Jessica 🌷

Hey Jessica,

I got an email saying that the number transfer will occur on 2022-05-04. I will notify you if there are any problems then. Thank you!

Dear @hkang ,

it seems that the porting of your number worked well. Is everything fine for you?

Kind regards,

Andrea

Yes, the number was transferred overnight! Thanks for the support.

@hkang thank you for your answer.
If you have any requests left, you are always welcome. 😊

kindly regards
Michael

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