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Discrepancy between billing

R
Rang

I have been paying more than I should every month. Why? My contract is for 30.50€ per month. But, every month I am charged separately arround 20€ without any valid reason. I have tried several ways to communicate with the customer service. My experience is nothing but depressing. I have my contact since May, 2022 and this additional amount is charged to me since. Because, I was just tried of the failed conversation I gave up and is paying the additional cost. This is my last attempt to get some valid answer.

Thank you 

 

o2_Giulia, 30.03.2023, 15:06: moved from O₂ Prepaid to English O₂ Community: Mobile

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Lösung von bs0 3 April 2023, 12:48

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6 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

Did you maybe buy a phone as well? That would be a separate payment each month.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Dominik

Hello @Rumpa 

Welcome to our Community 💙

As bs0 already mentioned, if you purchased a Phone alongside your tarif, it will be billed separately. 
What kind of tarif do you have, if I may ask?

Do give me feedback here, if you still have any questions 😊

Sincerely,
Dominik

R
Rang

Hi Dominik, 

My contract number is XXXXX. You can probably check it. I am afraid, I won't be able to provide you any information regarding the tariff. Since, I am very confused with the whole situation.

When I accepted the contract I was told and I choosed the contact that was clear that I would pay 30 euro or so for both the Handy and Tab also for the SIM card. 

I do not have any problem in paying the additional amount if its been clear to me. 

 

Regards 

Rumpa

Edit o2_Antje: Personal Data deleted / 03.04.2023

bs0
Rang
Benutzerebene 7
Abzeichen +7

What does it say in the contract documents you received? 30 Euros for the tariff and the phone (and a tablet?) is very unlikely. What phone did you buy? And what is the tariff called? If you don#t understand it you can upload the contract documents here (but without any personal details!) so somebody can try to explain it to you.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
R
Rang

Alright. Thanks for your support. I would request you to close the case now. 

 

o2_Dominik

Hallo @Rumpa 

I’m glad you could resolve your questions 💙

All your contract details are shown on the document (or e-mail) you received when creating the contract.
Receiving two separate bills is normal, if you have a phone + tarif with us.

Do let me know, if you have any additional questions 😊

sincerely,
Dominik

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