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DHL Failed to delivery my package

Dears,

I ordered a Note 10+ from O2 almost a week ago. But, yesterday the status was updated DHL website that DHL tried to deliver the package, although this is not correct as I was in my workplace from 9 AM till 7 PM.



I called DHL yesterday, and they confirmed that they will try to deliver again this week

But, today I got another mail from O2 that the package will be return to O2 and it will be like cancelled order and I will get my deposit back!



Is it possible to rather than cancelling my order, to pick it up from any O2 shop ?





Could you please help

4 Antworten

o2_Tatjana
Benutzerebene 7
Hey @Shousha,

welcome to the o2 community. Nice to have you here. 😊

If the packet returned to us, you have to order a new phone. An other possibility is that you buy the phone in an o2 shop.

Let me know if you got any other questions.

Have a nice day,

Tatjana
Werde zum Autor und schreibe deine eigenen Artikel | https://g.o2.de/News
o2_Tatjana
Benutzerebene 7

Hey @Shousha, 

are there any other questions?

Best regards, Tatjana

Werde zum Autor und schreibe deine eigenen Artikel | https://g.o2.de/News
S
Rang

Hey@Shousha, 

are there any other questions?

Best regards, Tatjana

Hi @o2_Tatjana , a simple question: 
When should I expect my deposit to be back as I have paid 183 EUR  as a deposit and the phone got returned to O2 couple of days ago. 

 

 

o2_Tatjana
Benutzerebene 7

Hey @Shousha, 

it takes some time to pay the deposit back to you. We will transfer it to the bankaccount, you payed with. 

It would be nice, if you check your bankaccount the next days. 

Have a nice day, 

Tatjana

Werde zum Autor und schreibe deine eigenen Artikel | https://g.o2.de/News

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