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I ordered myhome xxxl with router in september and was activated on 28.11.2022. But i have still not received the router. I called and was told my order did not go through and that I will get the router this week (05.12-09.12) . I was given 200gb to compensate for the delay.  I called yesterday 05.12 to check the status of the and was to contact the activation team. The problem is they only speak German but I  dont speak german so well. Can anyone please tell me what the peoblem is with my order ? If  the contract is not binding I will gladly get the internet from another provider. 

Hello @dowusu,

and welcome to our o2 Community 🙂

I am sorry to hear that you had problems with the activation of your o2 My Home connection. I have checked the status of your order, there have been some technical problems with the connection. Unfortunately I don't have any information on what exactly didn't work.

Our employees have now taken up the order again. Please note that you have to expect a processing time of two to three weeks. If you still want to cancel the order, please let me know.

Best regards

Giulia

Hi @o2_Giulia ,

Thanks for the response. I am working from home and my wife is also working from home .The mobile hotspot is not helping much and too there is too much uncertainty. Please cancel the order.

 

Regards

Dominic

You could cancel the router but not the Internet connection i think U are not in the 14days.

Do you have a cable connection or a dsl connection?

With a dsl you could buy a FRITZ!Box 75xx router.

If you have a cable connection you could buy a 

 

 As at 02.12.2022  which was supposed to be the start of the contract, I had no contract with o2 according to the customer service person I spoke to. The new order was made on 7.12.2022. I have not received any documents with contract details

Hello @dowusu,

I have cancelled your order now, you will receive a confirmation via Email within short.

I am extremely sorry that you will not become our customer after all and I would like to express my sincere apologies for the inconvenience caused by the delay.

Please let me know if you have any further questions.

Best regards

Giulia

Thanks @o2_Giulia 

Regards

Dominic

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