Hey @Ashibh,
Is your question about a prepaid contract? Have you booked a pack? 

Greetings,
Flo

Hi Flo,

Yes I have a o2 my Prepaid S pack and the credit is also available in my balance and not getting deducted.Thus, I need the deduction process for the same

Regards

Ashibh

Hey @Ashibh,

have you loaded money before? Did you possibly get a discount on the pack? Maybe you can provide me a screenshot ?

Please, without personal data. 

Greetings,

Flo

Hi Flo,

I had money inside the credit balance which is still there.Please find the attached details. Kindly let me know about the deduction process and let me know if there is anything pending from my side in the system or not.

Regards

Ashibh Kalia

Hello @Ashibh ,

your pack is still running until the 15th of July, at that point it would use your current balance to renew itself for another month. I hope this explains things to you.

Kind regards, Sven

Hi Sven,

Thanks for the update and confirmation 

Regards

Ashibh 

Hello @Ashibh ,

if there is anything else that you have questions about, please let us know.

Kind regards, Sven

Hello @Ashibh ,

I just wanted to ask if everything worked out for you with the renewal of the pack or if you need any further support.

Kind regards, Sven

Hi Sven,

My pack has been renewed automatically but the credit balance is not getting changed. It is still mentioned as 30.01 euros. Kindly confirm if the money is getting deducted or not 

Hello @Ashibh ,

it also still shows your balance as 30,01€ on our end. I wouldn’t worry about that yet, sometimes the processing can take a litle bit. If nothing happens over the next few days, then we’ll have to take a closer look. For now it’s good that you got your pack and can use that data.

Best regards, Sven