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Hello there,

 

I hope you are doing well.

I have recently recieved an email from “REAL Solution Inkasso GmbH & Co. KG” , saying that there is a debt from O2 that I have to pay.
However, when I go to MeineO2 page, and I try to check that debt, the system does not allow me to check it. It says that for technical reasons,my data could not be loaded. And it has been like this ever since.

 

I would like to know if I can trust Inkasso and pay my debt through them. Or if there is a possibility to directly pay to O2.

Also, can you fix the bug on my MeineO2, so that I can confirm the debt amount through my profile?

 

Thank you,

Aline

edit o2_Tobias: moved from “o2 Mobilfunk: Rechnung” to our English Community

Hello @o2_Flo , 

I hope you are doing great.
I know you have helped me in the past, please point me in the right direction. :) 

 

cfr @o2_Support 

If the debt has been passed to a debt collection agency, then nobody here can help you with that. You will need to contact the debt collection agency if you have questions about this or do not agree with the amount they are claiming. You must have already received several payment demands from o2 though.

Hello @bs0 ,

 

Thank you for your response.

What I would like to know is if you actually work with that debt collection agency and if it is not a fraud.

I have moved from Germany a long time ago, and was not receiving the mails that were sent to my old place in Berlin.

 

Thanks,

Aline

Yes, o2 works with debt collection agencies.

Is REAL Solution Inkasso GmbH & Co. KG one of them? 

I would like to avoid paying to them when they are not connected to you, and realizing I have to pay to another one as well.

Can you please check for me?

 

Thanks,

Aline

Hi @ali_ne_ , 

welcome to our English Community. 

I appreciate that @bs0 gave you already good suggestions. 

I confirm that o2 works together with the debt collection agency REAL Solution Inkasso GmbH & Co. KG. 

So, please do not be shy to contact this agency. 

This is not a fraud. :wink:  

I hope you can clarify the payment with Real Inkasso. 

 

Loving greetings,

Tobias

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