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Hello,

 

Is there any way that I can deactivate the prepaid data pack S through app? 
 

I have activated 2 data packs (S and M) unknowingly and I am left with low credit balance now. I want to deactivate the prepaid data pack s and keep the prepaid data pack M. 
 

Do help.

 

Edit o2_Ines/12.08./12.00/ verschoben aus Mobilfunk Vertrag und Tarife in Englisch o2 Community: Mobile

Hello @Hegde, welcome at our community.

I'm sorry that there were problems with the booking and deactivation.

I was happy to deactivate the Pack S for you and refunded the amount. 😊

Kind regards, Ines.


Thank you so much! The problem is resolved! 
 

Kind Regards 

Hegde


Hey @Hegde 

We are happy to help here. If you have any questions, just let us know! 💙

Greetings,
Flo


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