see if you can find this entry in my data?

Yes. But I don’t have that message in the zahlungdaten area. I am the holder of both bank account and the contract.

So that's not what it says?

I don’t have this message. The screenshot shows how I have it.

then I have no explanation why you come back to the selection. ‍♂️

I tried again to extend the contract. Got redirected again. Frustrated!

More info for experts who can help me.

Current contract: O2 Free M (from November 2022)
 

Preferred extension(image

)

I called the hotline, and explained everything. He did not tell me why the confirmation didn’t go through. He said from the “System”, he can’t make the same offer as I was given above. I assume that this “Monthly discount” is a total lie. He picked the same device and contract for and got the price of 58.99 which is without the discount.

He gave me another offer for 45.99 with 30 GB. But the contract is ONLY for 2 years, phone is 3 years.

At the end I did not pick any. Frustrated! 

Hello @shane26,
welcome to our community 
It's great that you've contacted us here. It's annoying that you haven't been able to extend your contract online as you wanted to  Unfortunately, your Community account is not linked to your customer account, so we can't look for a contract renewal offer for you from here.
Do you log in to your My o2 area and then go to the Community or do you log in here with your e-mail address?
Please come here again after you have logged in to your My o2 area with your phone number.
Or alternatively contact us in the live chat if you like (if you would like to communicate your request there with a translator)
Best regards

Kathi

Hi! I’m here with my email. Same email as the Mein O2 account. Yes. I logged into My O2 and came to the community notes. But the website asked me to register. I put the same email. Now when I click O2 community from the app or website, This is the account, I’m loaded into.

If I buy a new contract with a device, instead of extending the current contract, Can I transfer my old number to the new contract? I also don’t  want to pay for 2 contracts at the same time. So I prefer a smooth transition.

Hello ​@shane26,

you would need to register your phone number in order to be authenticated.

We have put together a short guide here:

Sorry, it is only in German but maybe you can have it translated.

If you want to order a new contract and cancel the old one, please check how much time your old contract has left. Otherwise you might pay double. The phone number can be ported from one contract to the other, free of charges.

Best regards Giulia

I’m sorry, I don’t know what you are asking me to do. “Register phone number”????

I have a MeinO2 account for a long time. And I did exactly the same thing on the guide you posted.
Same email for the community account also. I don’t what you are talking about, and how this is going to help.

Hello ​@shane26,

exactly, we ask you to register once again with your cell phone number. Because the account you are using here is not linked to your contract.

There are various ways to register here in the Community and as you currently have it, we cannot look at your contract data.

so please register once with your phone number. If we then have access to your customer profile, we can look for an offer for you.

Kind regards, Lea

I called the Hotline again. This time, he resolved the issue. Everything is fine.

Hey ​@shane26,

that is great news. Thanks for updating us.  If you ever have any further questions, please contact us again in the community.

Kind regards, Lea