As I was still a student, when first arrive to Germany in 2018 and I don’t know much German at that moment, even now I am not be fully understanding the contract in detail. There was an agent/reseller in Mannheim helped me to creating the contract and told me that I could simply cancel the contract just 1 month before the contract end. Which I had double confirm the same agent/reseller in person before I leave German in Dec 2019 with same question and got the same answer.

However, when I chat with LG Niko through messenger on 7 June 2020 as I wanted to cancel my contract, Niko told me that is the information given from the agent/reseller is incorrect. My contract was auto renewed and new contract end date is 19 Aug 2021. Actually, I am not aware of this and there is no any notification sent to me by email or sms. Can I ask a special arrangement to cancel my existing contract at 19 Aug 2020 in exceptional, to align back to my original contract end date?

Besides, I will not and not able to come back to Germany because Covid-19, I am currently staying in Hong Kong in my family’s property and I do not have a job so I do not have confirmation from employer or landlord, however I have a bank statement from my Hong Kong account that states my living address. Other than that, I do not have a registration certificate of your present place of residence either as there is no registration needed in Hong Kong. I am not able to do a phone call as my phone plan doesnt include international calling in Hong Kong. I hope someone could help with my cancellation.