Contract cancellation

Thank Jessica ☺️

Hello o2 community,

I also wanted to terminate my contract and sent a request letter by post appr. 3 months ago. I wanted to terminate my contract (I used my mobile phone contract more than 2 years) because I left Germany last September. I moved another country and started work there. 

After my request and move from Germany I continued to pay my bill in this three months. However, I couldn't get any answer until 15 days ago. At their reply o2 says that; 

"Wenn Sie dauerhaft ins Ausland umziehen, kommen wir Ihnen natürlich gerne entgegen und beenden Ihren Vertrag vorzeitig. Dazu benötigen wir noch Kopien der folgenden Dokumente:

- die Abmeldebestätigung für Ihren bisherigen Wohnort

- Ihr Einverständnis zur Inrechnungstellung der Grundgebühr von 3 Monaten (gesamt 74,97 EUR)

Füllen Sie ganz einfach das separat an Sie verschickte Dokument aus und senden Sie es unterschrieben zusammen mit den Nachweiskopien an unsere Adresse:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

Sobald uns die Unterlagen vorliegen, werden wir Ihren Vertrag vorzeitig beenden. Falls wir in dieser Sache nichts mehr von Ihnen hören, wird der Vertrag fristgerecht zum 4. Juli 2017 gelöst."

I can not understand that why I have to pay for 3 months payment. Also if I try to send the documents which o2 is demanded, it will be really diffucult and take so long time from my current country. If I try to send the documents this document by post it will take appr. 2 months. 

How can I solve this problem? Is it possible to send the documents by e-mail? Do I have to pay thıs 3 month payment (74,97 EUR). But I already paid for 3 months after my request. Please help me dear o2 Community ☹️



P.S: I can send my new Job contract and the contract of my new house (actually I already sent my job contract by post with my request three months ago but I do not understand why should I send it again).

Dear Jessica,

Thank you very much for your concern and informations. I sent my new job contract via fax on 14.09.2016, 16:15 (Uhrzeit) from o2 SHOP HALLE STEINTOR. S-NR is F1J741789. If it is necessary, I can also a letter from Human Resoursces Department of my new firm and also a letter for my our new Home- die Abmeldebestätigung für Ihren bisherigen Wohnort -(signed and stamped).

I did not get any the deregistration paper of Germany when I left from Germany (I do not have any address in Germany).

What should I do now? Thank you in advance!!!

Best regards,

Ucar

Hello,

thanks for your service here.

I have a contract with o2 for mobile and for adsl. In september 2016 I moved to france, and I sent you the end of august 2016 two letters with my will to cancel the contracts (one for the adsl and one for the mobile) and I sent the router back.

I attached to the letters the abmeldung.

I didn´t received any answer until mid December (4 months) but I saw that you continued taking money from my bank account.

You wrote me that, to do the cancellation, you want me to pay for 3 more months and you need a letter for the apartment that I rent or a letter from my new job in France. I don´t have a job here, and I don´t have a stable apartment, and I don´t understand why you are taking at least 7 months of bills (more, because from mid december to mid january I was without internet and I wasn´t able to read and answer your email) more after that I left Germany.

Moreover, I contacted your chat service last week (18-01-2017) and your colleage was really aggressive and unprofessional.

He told me that I my contract will have a premature termination, and after this he told me that my contract instead that it will finish probably in august 2017 (1 year from the moment i did the abmeldung from Germany).

Please let me know what to do.

Best regards,

Fabio

Yes. Yesterday I spent one hour at the phone but at the end i received the oral confirmation that the contract is cancelled. I hopei can receive a written confirmation of this, because your colleague told me that usually aTo conffirmation is sent by sms at my old mobile number, that i have deactivated months ago.

Bests,

Fabio