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chargered Two plan

  • March 16, 2023
  • 5 Antworten
  • 41 Aufrufe
R
Besucher:in

Hi, 

i try to top up M plan and its was missing on the options and i try to recharge L pack ,after adding  more credit, after few minutes it’s recharged M plan also, now i have 2 plans for same month and i want to cancel one of it and get refund to o2 account. Is it possible?

also the M plans say in aktiv and L show deactivate zum 14.04.


Edit: verschoben aus Mobil Verträge, 16.03.23, 12.25 Uhr, o2_Micha

 

5 Antworten

o2_Ines
  • o2_InesModeratorin
  • Moderatorin
  • March 19, 2023

Hello @Rishon, welcome at our comunity. Nice to have you here.

I´ll be happy to check that out. Do I understand correctly that you like to keep Plan M?

Kind regards, Ines.

R
Besucher:in
  • Rishon
  • Autor
  • Besucher:in
  • March 19, 2023

Yes, i would like to keep my M plan. And get refund of L plan to my o2 credit.

o2_Micha
  • o2_MichaTeam
  • Team
  • March 20, 2023

Hi @Rishon ,
thanks for your respond. I topup your account while giving you the refund for the L Plan 😊
If there is anything else i can do for you you´re welcome. 

VG
Michael

#bleibgesund
R
Besucher:in
  • Rishon
  • Autor
  • Besucher:in
  • March 20, 2023

Thank you for the refund and support. I will try not do the same mistake again. You guys are great 👍

o2_Micha
o2_Micha
  • o2_MichaTeam
  • Team
  • March 23, 2023

@Rishon thanks for your compliments, you´re welcome 💙

kindly regards
Michael

#bleibgesund
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