Dear O2 team,
I am your very satisfied customer and use 2 tariffs: 1 for my mobile phone and 1 for 5g home router.
I recently discovered, that there is a possibility to have the DSL home internet at my home (XXXXX), so I wanted to learn what is the best way to do that? (i.e. switch my 5g router with the DSL one). Please advice :)
Thanks,
Alex
Edit o2_Bianca 09.02. 11:23Uhr: Moved from Austausch rund um die Community to English o2 Community mobile, personal information removed
Hello Gerrit, thank you!
What should I be expecting next now?
Alex
Hi 
You should have received an email about everything. Do you have any questions about this? We'll be happy to answer that for you.
Kind regards Ines.
Hello Ines, thank you!
So I should wait for the technician visit?
Alex
Hello
I had a look, unfortunately the technicians reported, that currently at your new address there is no port for your DSL connection available.
You can reach the colleagues from our technical team via our english hotline: +49 (0) 89 66 66 300 81.
Best Regards,
Gerrit
Hello Gerrit, thank you for the clarification. That’s a pity, as initially my address was shown as suitable for DSL…
Does this mean I will not be charged extra (as per the invoice previously sent to me)?
Alex
Hello
did you call our hotline to clarify the exact reason the internet connection is not possible at your address and whether something can be done about it?
Only when the DSL contract starts and can be activated it will be charged.
Best Regards,
Gerrit
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