Changing 5g to DSL

Hello Gerrit, thank you!

What should I be expecting next now?

Alex

Hi @sternchen2.0, what do you mean exactly? 😊

You should have received an email about everything. Do you have any questions about this? We'll be happy to answer that for you.

Kind regards Ines.

Hello Ines, thank you! 

So I should wait for the technician visit? 

Alex

Hello @sternchen2.0,

I had a look, unfortunately the technicians reported, that currently at your new address there is no port for your DSL connection available. 

You can reach the colleagues from our technical team via our english hotline: +49 (0) 89 66 66 300 81.

Best Regards,

Gerrit

Hello Gerrit, thank you for the clarification. That’s a pity, as initially my address was shown as suitable for DSL… 

Does this mean I will not be charged extra (as per the invoice previously sent to me)?

Alex

Hello @sternchen2.0,

did you call our hotline to clarify the exact reason the internet connection is not possible at your address and whether something can be done about it?

Only when the DSL contract starts and can be activated it will be charged.

Best Regards,

Gerrit