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Cancel contract Sim and phone within 14 days


I recently bought a Pixel 7 pro with a sim contract, on 6 days ago, I only received my sim card yesterday at the store after asking to cancel it. I am returning the phone and would like to cancel the sim contract as well. Please note I haven't even put it in my phone yet. I did the contract in the store. Please help me regarding this.

Lösung von o2_Andrea

Dear @Sabeeh ,

welcome to our community. 🎄

As mentioned by @MXP_Alex contracts made in a shop have no right of withdrawal.

You can try to ask in shop, whether they will cancel your contract but they usually don’t. We are not allowed to cancel these contracts.

You can quit the contract after its duration of 24 month, not earlier. 😕

Kind regards,

Andrea

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3 Antworten

MXP_Alex
Star
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  • 1982 Antworten
  • 1. Dezember 2022

Hi @Sabeeh,

Since you signed your contract in an o2 shop, you unfortunately do not have a 14-day right of cancellation.

Kind regards,
Alex


  • Autor
  • Neuling
  • 1 Antwort
  • 1. Dezember 2022

I don't want to keep the contract, would early termination be an option? Like 3 months payment or something?


o2_Andrea
  • Team
  • 26467 Antworten
  • Lösung
  • 3. Dezember 2022

Dear @Sabeeh ,

welcome to our community. 🎄

As mentioned by @MXP_Alex contracts made in a shop have no right of withdrawal.

You can try to ask in shop, whether they will cancel your contract but they usually don’t. We are not allowed to cancel these contracts.

You can quit the contract after its duration of 24 month, not earlier. 😕

Kind regards,

Andrea


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