I recently bought a Pixel 7 pro with a sim contract, on 6 days ago, I only received my sim card yesterday at the store after asking to cancel it. I am returning the phone and would like to cancel the sim contract as well. Please note I haven't even put it in my phone yet. I did the contract in the store. Please help me regarding this.
Gelöst
Cancel contract Sim and phone within 14 days
Lösung von o2_Andrea
Dear
welcome to our community. 🎄
As mentioned by
You can try to ask in shop, whether they will cancel your contract but they usually don’t. We are not allowed to cancel these contracts.
You can quit the contract after its duration of 24 month, not earlier. 😕
Kind regards,
Andrea
- 1986 Antworten
Hi
Since you signed your contract in an o2 shop, you unfortunately do not have a 14-day right of cancellation.
Kind regards,
Alex
Einer Person gefällt das
I don't want to keep the contract, would early termination be an option? Like 3 months payment or something?
- Team
- 26467 Antworten
- Lösung
Dear
welcome to our community. 🎄
As mentioned by
You can try to ask in shop, whether they will cancel your contract but they usually don’t. We are not allowed to cancel these contracts.
You can quit the contract after its duration of 24 month, not earlier. 😕
Kind regards,
Andrea
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