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Something was wrong with my bill. I signed a contract of a phone card and a broadband for home internet 9th October. My internet has not been activated yet,  but the bill of October has arrived. I couldn’t reach your customer service. I have been trying to contact you, but all your phone numbers were not answered. Although I have applied for a refund from my bank, I still want to know what’s going on with the confusing bills.

Edit: Thread relocated to English Mobile - o2_Antje

edit o2_Tobias: transferred to English Community (DSL)

Hi @ARE YOU OK ,

please try this: 

BW Witti 

Hi @ARE YOU OK, 

welcome to our English Community. 

Nice that you ordered a mobile phone and a DSL-contract with o2. :thumbsup:  

Normally, you should only find charges of your mobile phone contract on your bill. 

For the DSL-contract, you get an e-mail with the confirmation of your activation-date. Did you get that already? You will find your DSL-contract on your bill not earlier than your activation-date. 

If you have any further questions about your bill, just let us know. 

 

Loving greetings,

Tobias

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