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Wrong bill

A
Neuling

Something was wrong with my bill. I signed a contract of a phone card and a broadband for home internet 9th October. My internet has not been activated yet,  but the bill of October has arrived. I couldn’t reach your customer service. I have been trying to contact you, but all your phone numbers were not answered. Although I have applied for a refund from my bank, I still want to know what’s going on with the confusing bills.

Edit: Thread relocated to English Mobile - o2_Antje

edit o2_Tobias: transferred to English Community (DSL)

Lösung von o2_Tobias

Hi @ARE YOU OK, 

welcome to our English Community. 

Nice that you ordered a mobile phone and a DSL-contract with o2. :thumbsup:  

Normally, you should only find charges of your mobile phone contract on your bill. 

For the DSL-contract, you get an e-mail with the confirmation of your activation-date. Did you get that already? You will find your DSL-contract on your bill not earlier than your activation-date. 

If you have any further questions about your bill, just let us know. 

 

Loving greetings,

Tobias

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    2 Antworten

    witti
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    • wittiStar
    • 2393 Antworten
    • 29. Oktober 2021

    Hi @ARE YOU OK ,

    please try this: 

    BW Witti 

    Nicht jeder der über 1.80m ist, ist auch ein großer Mensch. Manchmal können kleine Menschen Riesen sein.
    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • Lösung
    • 29. Oktober 2021

    Hi @ARE YOU OK, 

    welcome to our English Community. 

    Nice that you ordered a mobile phone and a DSL-contract with o2. :thumbsup:  

    Normally, you should only find charges of your mobile phone contract on your bill. 

    For the DSL-contract, you get an e-mail with the confirmation of your activation-date. Did you get that already? You will find your DSL-contract on your bill not earlier than your activation-date. 

    If you have any further questions about your bill, just let us know. 

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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