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Dear customer servie,



I signed a 2-year contract which began to be effective in May 2013 and my package costs 24,99 euros per month. I want to cancel this contract. The reason is that I will leave Germany and go to Taiwan for exchange program. I will leave Germany on July 19th, 2014. Therefore, I would like to officially cancel my contract before July 19! I now have following documents;



(1)    Photocopy of my passport



(2)    Photocopy of my Germany visa (to prove that it only lasts until end of July 2014)



(3)    Photocopy of my Taiwan visa (to prove that I will really go to Taiwan)



(4)    Photocopy of Taiwanese university’s exchange student admission letter (to prove that I will really join the exchange program)



(5)    Photocopy of airplane ticket (to prove that I will leave Germany on July 19, 2014)



I think the company also wants the leaving-the-city form from the city in Germany that I live in now. This is a problem because the city hall only allows me to process the leaving-the-city form on July 17, 2014. And another problem is I will close my Deutsche bank account on July 18, 2014. So, there's no way o2 can deduct next month's premium and penalty fee from my account. My questions are;



1. What other documents does the company need in order to let me cancel my contract?



2. After I get my leaving-the-city form on July 17, I can fax to company and can company deduct the premium for June and July as well as penalty fees from my Deutsche bank account on July 18, 2014?



3. How much do I have to pay in total?



Thank you so much!!



Hello mahOne,



I will send you the documents required to your hotmail e-mail address.



Regards,



Carina



hello, could you please also send it to me? I'm leaving Germany on March.



Hi Stan,



can we send it to your gmail-adress?



Best regards



Michael



Sure!



Done ☺️



Dear Team,



Greetings of the day. I hope you are doing well.



I am an international student living in Germany since March 20th 2016 with no knowledge of German language. The very next day, I had approached the guy in the nearby O2 store to provide me the cheapest plan by O2 as I cannot afford to spend a lot. He made me to sign a contract with O2 for 24 months on March 21st 2015 with the plan Blue All in L for 35 euros per month.Since I am new to the country, I believed that this was the cheapest one. The plan doesn't even come with a Handy also. 35 euros is only for the post paid connection. Later I found out that there were cheaper plans for O2 in prepaid section.



In addition to this, the whole contract is in German and I can't make any sense out of it.



I am struggling to meet ends now. Kindly aid me breaking this contract and letting me get a pre paid connection from O2. I am open to other solutions which are cheaper than this as well. Please let me know what to do.



Hoping to hear from you as soon as possible



Thanks and regards,



Arun



Hello,



I have a 2-year mobile contract signed back in 2012 (Nurnberg), which got already extended two times.



I moved out of Germany in May 2015, because I found new job in Poland.



Some time has already passed and I would like to finally terminate that contract.



I can provide scan of Abmeldung document, as well as scan of my current contract of employment (in Poland).



I would like to ask you to provide me the contract cancellation form and short instructions where I should send all the documents.



Thank you in advance.



Best Regards,



Krzysztof



Hello arunkj0918,



I am sorry but unfortunately we have no possibility to change your contract to a prepaid plan. I suggest to visit the shop where you signed the contract and explain that there must have been a misunderstanding, I am convinced they will help you there.



Regards,



Lars



Hello krkl,



I sent you an email with the required information.



Regards,



Lars



Dear o2_Lars,



I visited the O2 shop and told them about this. The solution they had provided is to contact the customer care to terminate the contract. I tried to contact the same but the conversation is in German and I can't understand what they are saying. The person at the O2 shop said he can't translate the whole thing for me. Could you let me know what the process is for terminating the contract?



Thanks and Regards,



arunkj0918



Hello anrunkj0918,



we have also some english speaking agents that will be able to answer your questions via phone but as I said before we do not have the possibility to cancel a contract that you signed in a shop. If the shop is willing to cancel this contract for you, the shop itself has to call its hotline (not the normal customer service) and inform them about the cancelation.



Regards,



Lars



Hi, I too am in a similar situation. I have my abmeldung paper ready. And my contact expires on December 2016. Can you also please send me the form that I can use to cancel my contract.



Regards



Rajan Paudyal



Hi Lars, I want to cancel my O2 contract which will end on December 2016. As I no longer will be staying in Germany after few days, I am planning to cancel it from next month (or after 3months, as I have read on the internet). I have my abmeldung paper ready. Can you also send me the form that I can use to cancel my contract, or suggest me on what I should do?



Regards



Rajan Paudyal



Hello @rajandmk‌,



I have now send you the needed form to your e-mail address. Please check if you received it.



Kind regards,



Jessica ☺️



Also- I have moved this Thread to our English Community part.



Here you also find helpful FAQ's in English. ☺️



Thank You Jessica



Have a nice day..



Thank you Lars,



I will get back to you after talking to agents in the O2 shop



A little concerned, I planned to cancel my contract on the anticipated due date, but it looks like my contract was extended two years instead of one. Initially my contracted ended 24 Aug 15, but seems it extended until 25 Aug 17  and not the normal 1 year. Can you help me understand why?



Hello @S Chinda,



you made an extension of your contract in April 2015. The confirmation and everything you have received afterwards.



Everything else I can not solve with you, therefore you have to call the hotline and the commitment department.



Kind regards,



Jessica



Hello,



I would like to cancel my phone contract from July on because I am leaving Germany definitely. I went to the shop where I got it but I was told I couldn't cancel it there, that I had to send the request as a letter by mail together with (too many) certifications. I did this 10 days ago but I didn't got any answer. I am now wondering if this is normal or if I sent it to the wrong address. Also, I see in previous posts here that there might be a formulary too. Could you help me with this? Could you send me the full list of requirements and the mail address?



Thank you very much!



Lucia



Hello,



I have moved out of Germany already and I need to cancel my contract also. I have also completed the two years that I signed the contract for if that makes a difference in what forms I need to fill out. Can you please send me the documents that are necessary to do this and let me know what else I need to fax in?



Best regards,



Richard Fair



Hi @o2_Jessica‌,



I will have a similar situation. I will be leaving Germany  by the end of May, hence would like to cancel my DSL and prepaid mobile contract. Obviously I will not have my abmeldung until closer to my leaving date. Is there a way I can start the process of cancellation now and send the Abmeldung later?

Are you able to tell me the exact paperwork I willl need, and possibly send me the forms for cancellation of DSL and of my mobile?



Best,



Ashana



Hello ludurrieu,



do you want to cancel your contract because you move to another country, or do you just want to cancel your contract normally?



Richard Fair-



I have already answered you. Please do not ask the same things in different threads. That just hinders our work.



Hello amcev1234,



I have sent you the form you need for cancelling the mobile contract to your e-mail address. For the DSL-contract you do not need a special form. Therefore you just have to send your cancellation, and why, with the deregistration to the company.



I'm sorry, but there is no other way than the one you know. The cancellation because of leaving the country is just a goodwill regulation. Please make sure that o2 has the possibility to debit the final revision afterwards from a valid bank account.



Kind regards,



Jessica ☺️



Hi Jessica



I want to cancel the contract because I move to another country in mid June.



Best wishes,



Lucia



Hello ludurrieu,



I have now sent you the needed form to your e-mail address.



Please also check your spam folder.



Kind regards,



Jessica ☺️



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