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Dear customer servie,



I signed a 2-year contract which began to be effective in May 2013 and my package costs 24,99 euros per month. I want to cancel this contract. The reason is that I will leave Germany and go to Taiwan for exchange program. I will leave Germany on July 19th, 2014. Therefore, I would like to officially cancel my contract before July 19! I now have following documents;



(1)    Photocopy of my passport



(2)    Photocopy of my Germany visa (to prove that it only lasts until end of July 2014)



(3)    Photocopy of my Taiwan visa (to prove that I will really go to Taiwan)



(4)    Photocopy of Taiwanese university’s exchange student admission letter (to prove that I will really join the exchange program)



(5)    Photocopy of airplane ticket (to prove that I will leave Germany on July 19, 2014)



I think the company also wants the leaving-the-city form from the city in Germany that I live in now. This is a problem because the city hall only allows me to process the leaving-the-city form on July 17, 2014. And another problem is I will close my Deutsche bank account on July 18, 2014. So, there's no way o2 can deduct next month's premium and penalty fee from my account. My questions are;



1. What other documents does the company need in order to let me cancel my contract?



2. After I get my leaving-the-city form on July 17, I can fax to company and can company deduct the premium for June and July as well as penalty fees from my Deutsche bank account on July 18, 2014?



3. How much do I have to pay in total?



Thank you so much!!



Hi map008,



 



wow you're very well prepared. Thank you for doing such a great amount of work already.



I've just sent a form, we need filled in and signed together with the documents you mentioned, to the emailaddress you use here. The procedure and also contact details are given in it. Does that help? Any more questions?



 



Best regards



Ilona



Dear Iona,



 



Thank you so much! I have received your email. I have further questions regarding the following documents.



 



1. a certificate of cancelling the registration of your present place of residence



 



I can fax to o2 on July 17, 2014



2. a notification of your new, foreign domicile



 



What do you mean by notification? Do you want a house rental contract from Taiwan? for this case, it might be difficult as i have not started looking for a house in Taiwan and I can only do it after I am there. Can I send you a photocopy of email from the university I will study at? They will send me the notification that I am selected to live at their university dorm. But it is only the email since I can only sign real contract with them after I am in Taiwan. Is it possible? 



3. alternatively a confirmation of your employer or landlord



I think for this case, you mean admission letter of accepting me as an exchange student in Taiwan, right?



 



4. Finally, If I fax all the documents to you on July 17, 2014. Can the company deduct all the fees on July 18, 2014?



 



Thank you very much!



Dear map008,



 



I've just sent you a personal message here. ☺️



 



Best regards,



Ilona
Hello,



 



I am leaving Germany by the end of January 2015 and need to cancel my internet/landline package.



I have an unlimited contract since 3 years and 2 months, and a 4 weeks notice period to give.



My understanding is that I have to write my cancellation letter to your address in Hamburg, but I read here that there is a termination form to be filled. 



Can you please send me this form and a list of your required information by email?



 



Thank you very much in advance,



Best Regards



 



Hi Lou1234,



you only need to fill out a form if you wish to cancel a mobile contract to earlier date due to moving abroad. 



Since you mentioned that you have a 4 weeks notice period, a simple cancellation letter with the customer number and your signature will do. 



 



Best Regards, 

Dzenet 



Hello,



 



I hope you are fine, Actually i am a international student living in germany. In october 2014 i have signed a 24 month contract with O2 for 34.99 Euros Which includes Handy for 25 € and 9.99 € for tariff. Now due to some problem i am going back to my home country and want to end my contract till February 2015. So i want to ask if i have to pay remaining amount of my contract  if yes then how much? Details of my contract are mentioned below:







Handy : Sony Xperia z3   Cost: 601 euro



Tariff:    O2 Blue All-in M Cost: 9.99 (5 euro young people discount and 12 euro discount for handy with tariff)



 



Thanks,



 



 



Hello,



 



I am an international student living in Germany. In October 2014 I have signed a 24 month contract with O2 for 34.99 Euros which includes Handy for 25 € and 9.99 € for tariff. Now due to some problem I am going back to my home country and want to end my contract till February 2015. So I want to ask if I have to pay remaining amount of my contract if yes then how much? Details of my contract are mentioned below:



Handy: Sony Xperia z3   Cost: 601 euro



Tariff:   O2 Blue All-in M Cost: 9.99 (5 euro young people discount and 12 euro discount for handy with tariff)



 



Thanks,



 



Hi shani_2k,



 



I answered you with an private message.



 



Regards,



Marc



Thanks a lot marc, I have received your email and hopefully I’ll send the required documents after Christmas holidays. I want to ask if my handy contract will also be terminated or I’ll have to pay the rest of the amount and secondly how much will be the basic fee of 3 months for my plan? 9.99 * 3 euro or 25 * 3 euro? Because my tariff plan was “O2 Blue All-in M” due to the fact that I bought handy with tariff so I got “Junge Leute and Hardware Rabatt” discount so my tariff plan was 9.99 euro per month. Thanks



Hello shani_2k,



 



the My-Handy-contract could be deactivated earlier, so that you could pay the rest of the amount. You can request it here.



 



The basic fee of three month will be calculated without Junge Leute and Hardware Rabatt.



 



Best regards,



Carina



Hallo,



I have to terminate contract for my mobile number. I have to leave Germany in 9 days. Can you send me the form to cancel the contract? I already prepare document:



1. Germany Visa



2. Abmeldung form for the city



3. Letter from my university



4. Airplane Ticket



Thank you



Regards,



Otje Aria Pamungkas



Hi otjearia94,



I've send you the Information about the cancelation by email.



Best regards



Michael



Hello:



I'm moving to Canada and want to cancel my o2 contract. I've been in o2 store 1 month ago and clerk help my print out cancelation letter and I also attached abmeldung and I sent evrything by post to o2.



Now its been over 1 month and i didnt recieve any reply from o2 about my cancelation and I still paying monthly bills.



Do you know what i should do?



Hi stealth1947.









In order to terminate your contract we also need the registration certificate of your new foreign domicile.



In case you do not have these yet, you may also send us a confirmation of your employer or a copy of your rental agreement.



Furthermore, we need your approval to charge you the basic fee for three months in order to terminate your contract prematurely.



A letter has been sent to your contact address in September.



Did you never receive this letter?



Regards Antje



I didnt recieve letter cause Im no longer live in Germany i moved to Poland and Im moving to Canada in January.



Is sending of the contract of Canadian Emploi would be enough?



And can I send it scan by email or by post?



Thats okay.



You can send it via Fax to 01805571766 or by post to the following adress:



Telefónica Germany GmbH & Co. OHG



Kundenbetreuung



90345 Nürnberg



We also need your approval to charge you the basic fee for three months.



I have already sent you an email.



Regards



Antje



Hello;



I have a o2 Blue All-in M contract. That just got renewed in August 31st. I need to leave the country, I already send a letter, but without the documents. Will you please send me the formular, the times and whether if I have to pay the minimum fee. I cannot afford to pay a whole year of 40€ a month if not more.



Thank you.



Hi Lucía,



i´ve sent the document to your gmail-adress.



Regards,



Carina



I have receive confirmation email that my contract has been canceled.



But i got still 2 questions:



1. I read here that I still need to pay for 3 months, but can I check



somewhere exact date for how long I will still need pay upcoming invoices?



2. Is there gonna be 1 big invoice charging me for 3 months, or i going to



receive for next 3 months  1 invoice every month.



Hallo Carina,



Could you also send me the cancelation form by email?



Vielen Dank,



Franklin



Hi stealth1947,



after your account is canceled and your sim-card deactivated, you must pay your standing charge three times. We take the charge from your bank account with the last invoice.



Hi Franklin,



I will send you the document to your hotmail e-mail address.



Regards,



Marc



Hi Marc,



You sent me the document for mobile phone, I need it for DSL contract. Thank you!



Hi Franklin,



we have no special document dor DSL contracts. I'm sorry. ☹️



You can use the form, exchange Mobile with DSL und send it to us:



Telefónica Germany GmbH & Co. OHG



Postfach 60 09 40



22209 Hamburg



Best regards



Michael



Hello,



I'm an exchange student and I'm moving back to Finland on the January. I want to cancel my o2 Blue All-in M contract. What I should do?



I highly appreciate your help!



With best regards,



Mah0ne



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