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Problems with Internet connection

M
Neuling

Hello. I am waiting for the connection 02.08.2022, already received your router and tried to connect it, but the cable indicator blinks, which, as I understand, says that the connection does not work. I would like to clarify the procedure in my case. I'd like to resolve everything by mail or whatsapp, but I can't get to a live person. I can't find an email address where I can contact you.

Edit o2_Larissa 27.6.2022/ 16:13: moved from Router, Software, Internet & Telefonie to English o2 Community: Broadband / DSL

Lösung von o2_Manuela

Hello @MaximilianSM , 

we have a video on how to install the cable router. Unfortunetly not in english, but maybe it will also help you. 😊

After connecting the router you should see a “o2 Startseite” that looks like this: 

If you can see this, everything is connected correctly and ready for the activation on 02.08.22. 

MaximilianSM schrieb:

. I'd like to resolve everything by mail or whatsapp, but I can't get to a live person. I can't find an email address where I can contact you.

You can contact us via our english hotline:

You can find all our contact options here → contact o2

 

Best regards, 

Manuela

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    War das hilfreich für dich?

    3 Antworten

    Bollermann
    Star
    Forum|alt.badge.img+10
    • BollermannStar
    • 26927 Antworten
    • 27. Juli 2022

    @MaximilianSM 

     

    Today is not the 02.08.2022, 

    Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
    M
    Neuling
    • MaximilianSM
    • Autor
    • Neuling
    • 3 Antworten
    • 28. Juli 2022

    @Bollermann 

    The letter from O2 with the details of the contract states that I can check the connection by connecting the cable to the TV outlet until 02.08.2022...

    o2_Manuela
    • o2_ManuelaTeam
    • Team
    • 4991 Antworten
    • Lösung
    • 30. Juli 2022

    Hello @MaximilianSM , 

    we have a video on how to install the cable router. Unfortunetly not in english, but maybe it will also help you. 😊

    After connecting the router you should see a “o2 Startseite” that looks like this: 

    If you can see this, everything is connected correctly and ready for the activation on 02.08.22. 

    MaximilianSM schrieb:

    . I'd like to resolve everything by mail or whatsapp, but I can't get to a live person. I can't find an email address where I can contact you.

    You can contact us via our english hotline:

    You can find all our contact options here → contact o2

     

    Best regards, 

    Manuela

    Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)

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