Skip to main content
Warum O2 Service
Gelöst

o2 router keeps restarting


Hi, my o2 router keeps restarting every 30 minutes. Or sometimes it works fine for a few hours, and then begin to restart now and then again. Or maybe it isn’t restarting but it only looks like restarting: wifi disappears, all the lights go off, the power light blinks, and then it takes about 3 minute to restore the connection.

My question: can the problem be in the line itself — or is it 100% hardware problem and I should repair/change the router?

Lösung von Joe Doe

@pishihod2 if you get a replacement router, you must send back for free the defect router over o2 return portal.

If not, you will have to pay a fine.

https://router-retoure.o2online.de/start/Dashboard/Index

Zur Antwort springen
War das hilfreich für dich?

3 Antworten

Joe Doe
Star
Forum|alt.badge.img+6
  • Star
  • 12560 Antworten
  • 8. Oktober 2021

@pishihod2 Please call the hotline (English) and ask for an exchange router to be sent.  Describe the defect to them.

Please let an update here. Thanks.

 


o2_Larissa
  • Team
  • 9164 Antworten
  • 10. Oktober 2021

Hi @pishihod2 
welcome to our community :blue_heart:
Did @Joe Doe 's tip help you and did you reach our colleagues on the hotline so that your router can be replaced?
Kind regards
Larissa


Joe Doe
Star
Forum|alt.badge.img+6
  • Star
  • 12560 Antworten
  • Lösung
  • 10. Oktober 2021

@pishihod2 if you get a replacement router, you must send back for free the defect router over o2 return portal.

If not, you will have to pay a fine.

https://router-retoure.o2online.de/start/Dashboard/Index


Deine Antwort