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I have been paying 24.98 Euro for my O2 Home internet connection for more than one year. Suddenly, last April, 34.31 Euro were charged. Then 38.85, in June, and now, today, I got a 44.97 direct debit. I want to understand why it is happening and (of couse) I want to prevent it to happen again. Please don't tell me to see whatever at MeinO2 because it's not accessible, and from what I see other users complaining, that is quite common. Thanks

Dear @davidfmendes ,

welcome to our o2 community.

In order to help you with your request, I need your your customer number and your four-digit personal customer ID/code. I'll write a private message from o2_Support to you.

Kind regards,

Andrea

Dear @davidfmendes ,

I haven't heard back from you yet, has your concern been resolved in the meantime?

Kind regards,

Andrea

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