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Hello,

In September I’ll be moving cities and I need to take my contract with me to the new place. I try to fill out the form as is shown here https://www.o2online.de/service/internet-umzug/ . However there’s an error with the site and it won’t load the information of my new place (it’s stuck processing no matter which browser I use). I also faxed an “Umzugsauftrag O2 DSL” form to 08001090060 but I really have no idea if it was received or not. Under “meine bestellung” I have no open orders. Is someone here able to process my move information for me? I would phone but I can’t speak german and the person on the hotline doesn’t speak english.

 

Thanks,

Alex

Hello @Heliatlas77 and welcome to our o2 community :-)

I had a look into the account that is connected with the email address you are using in our community, as far as I can see your fax was recieved and you should recieve an answer soon :-)

Regards,

Lars

 

Ok thank you. I hope it will come soon because I still have not heard anything.

Hello @Heliatlas77,

you are very welcome and please let us know if you need any further assistance 😊

Best regards and have a nice weekend

Giulia

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