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Hi, 

I was updated that my router will be delivered on 09/30/21 but was delivered early. I am moving to a new house so obviously there was no name on the bell which might be the reason the router was sent back to the sender. 

The technician is coming on 10/6/21 to set up the internet, How do I get my router before that?

I have been calling the hotline for two hours now and there is no response. 

I work from home and I need really good internet and its urgent.

 

What should I do in case of no router? Will the technician still be able to do his job? 

Can someone please suggest a temporary solution until I receive my router? 

Will it work if I buy just some  router and ask the technician to set that up? In that case, which router should I buy?

 

Please Help! :(

Hello @Ritu19, welcome to our o2 community :-)

Nice to hear that you found an intenet contract that suited your needs :-)

If you ever order anything from us or any company please make sure that the deliverey address is valid, like for example your name can already been found at that address.

In case a router gets send back to us, I recommend to get in touch with our colleagues that you can reach by phone, chat or WhatsApp, since you will recieve an answer within a short time. Here in our community it may take some days until we have the opportunity to look into this.

As far as I can see you were already in touch with us, I hope everything was taken care of? :-)

Regards,

Lars

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