I purchased a device and sim but it got undelivered and now the sim seems to activated but the device is not received what will happen in this case
o2_Giulia, 12.11.2024, 08:42: abgetrennt von
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Hello
Nice to hear from you again - even if the reason is not a pleasant one 🤔
We need more information on this, please: When and where did you order your contract + cell phone? With us directly or with a third-party provider?
How did you find out that the SIM card had been activated?
Did you receive an order confirmation for both orders?
Best regards
Kathi
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