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Again, issues with my invoice/ contract

B
Neuling

Another month with problems. Not only was my revocation sent and confirmed, but as compensation for the connection issues, you offered me a €5 discount on my next bill. Surprise!!! Not only was the service I revoked not canceled, but the €5 discount was also not applied, so my bill is really high this month. I’ve sent 3 emails without a response, and this will be charged to my account tomorrow. Please, kindly do something as soon as possible. Thanks 

edit o2_Solveig 03.03.2025, 17:04 Uhr moved from o2 Home Rechnung → English o2 Community 

    3 Antworten

    Bumer
    Lehrling
    • BumerLehrling
    • 19589 Antworten
    • 3. März 2025

    Zur Info, es besteht bereits ein Topic zum gleichen Anliegen.

     

    B
    Neuling
    • BeatrizTSanz
    • Autor
    • Neuling
    • 7 Antworten
    • 3. März 2025

    FYI, I’m having the same issue this month; if you look closely, it’s from last month. Please, resolve this asap. Having problems with you every month can’t continue

    o2_Manga
    • o2_MangaModeratorin
    • 11224 Antworten
    • 7. März 2025

    Hi ​@BeatrizTSanz,

    welcome to our community. Nice to meet you. 🙂

    As far as I can see you issue is already solved by our colleagues from the customer service. They credited the outstanding amount and cancelled the mobile phone contract to March 6th. 

    It seems everything is okay now. 

    Please do not hesitate to get in touch with us if there are any further questions.

    Greetings

    Manga

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