Wie sende ich den Router von o2 "richtig" zurück? Retour

hi, bitte schau mal hier:

https://www.o2online.de/service/retoure/

mfg

@fritz04 

Danke, beim Retourenportal habe ich ja den Auftrag (Seriennummer Router usw.) erstellt, weiß aber nicht genau wie der Retourenschein aussehen soll.

Hallo o2_Moderator*in,

bei der Kundenhotline hat man mir eine neuen Router zugeschickt und wollte mir einen Rücksendeschein für den alten Router per E-Mail zukommen lassen. (hab ich nicht bekommen)

Können Sie mir bitte sagen wie der Rücksendeschein aussieht ?  Dieser ist doch nicht die

Auftragsbestätigung, oder?

Danke

Hallo,

vielleicht hilft dir das weiter:

• Router Rücksendeschein

LG

Ok,danke

Hallo @Deneb 

willkommen zurück in der o2 Community. 

Bist du mit den Tips von @blablup  @fritz04 und @Vilureef zurecht gekommen und konntest den Router retournieren?

Wenn du noch Fragen hast, melde dich gern wieder.

Grüße

Hi All,

You only have 15 days after the end of your contract date to return the device.

for example if your contract ends on 15 april you must send it by 1 May other wise this Bad company will charge you 45 euros. Be careful.

I am not coming again to o2 and spread the bad experience i faced and will make none of my friends and family comes to o2

The obligation to return the devices received from o2 at the end of the contract was already stipulated when the contract was concluded. No grace period has been contractually agreed. 
If the customer breaches his contractual obligation to return the property of o2 at the end of the contract, o2 is entitled to charge for the damage caused by the customer's breach of contract. 

It is quite desirable on the part of o2 that customers and potential customers understand through this sanction that the devices are not gifts but the property of o2. 

As you can read in the FAQ in the returns portal, a refund of the compensation is possible if the customer returns the o2 property within 3 months after the end of the contract. 

I have send the device just over one month after the contract was finished, it was in working condition and with orginal box, still i got the invoice.  On a video call the representative said we have only 14 days to send the device back after the contract is finished..that is totally un releaistic 

Hello @Zain-ul thanks for your post.
The last notice from the dsl departement was from last week. It say´s the router is arrived and the compensation will be paid shortly.
Means the money should be on your bank account withint the next 5-10 days.

kindly regards
Michael