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When I get my money back?

M
Neuling

Hi,
I have ordered an IPhone 14 Pro and an AirPods back in the begining of July, which was apparently cancelled by. But since then, I haven’t yet received the initial payment that was deducted from my account.
When I wrote about the subject before, the answer I got was that my money would be returned within 14 days, but sometimes this period could take 3-8 weeks. And they have officially been holding 235 euros for more than one month. 
I needed it urgently when I wanted to order a new phone a month ago. However, at the moment, I neither have a new phone nor a very useful money when buying a new phone. It is a very bad impression for such a big company and this situation definitely needs to be reported. 
I just want to know, when I get my money back?

    4 Antworten

    M
    Neuling
    • meryemnk
    • Autor
    • Neuling
    • 6 Antworten
    • 9. August 2023

    Hi, I´m still waiting for an answer...since July.

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • 5504 Antworten
    • 12. August 2023

    Hi @meryemnk, I am very sorry that you have to wait so long. I can understand that you want your money back as soon as possible.

    You will get answers in your other Post:

    Kind regards, Ines.

    O
    Neuling

    Hello. i have same problem. When i get money back?? 

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • 26467 Antworten
    • 30. November 2023

    Dear @oleg_kharlov ,

    welcome to our community. If you already paid for some hardware you will get the money in return after about 10 working days.

    The money will be returned to the payment method you used.

    Kind regards,

    Andrea

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