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I have sent two contract cancellation letters to O2 via post (one at the beginning of October 2016, one at the beginning of November 2016) along with all of the required documents but I am still being charged for my phone bill and I have not received any email confirmation of the receipt of these letters or the cancellation of my contract. Can someone please let me know if this cancellation is in progress or if there was a problem with the documents?



Thanks



Did you use the required form sheet? 



Yes, I used the official cancellation document and included my Abmeldung and the notification of my new foreign domicile.



Hello tyrsu836,



as I see you should have received following message:



For the early cancellation of your contract we will charge you as agreed 10,66 EUR. This amount and arising mobile phone expenses such as connections and the proportional basic charge until the actual deactivation date will be charged afterwards. For this reason you will still receive invoices after the expiration of your contract. On your invoice you can find the connection period.



If we have your authorization for direct debiting we will charge your giro account with the invoiced amount. Otherwise please transfer this amount to the following bank account up to the date of maturity indicated on the invoice:



Telefónica Germany GmbH & Co. OHG

UniCredit Bank – HypoVereinsbank München

BIC: HYVEDEMMXXX

IBAN: DE16 7002 0270 0005 7131 53



Please indicate your customer number 60xxxxxx32 for payment reason.



For any further questions concerning your cancellation, please feel free to call our toll free hotline number 0800 155 00 22 (Mo-Fr 9 am-8 pm, Sa 9 am-6 pm) within Germany.







Kind regards,



Jessica ☺️



Yes, thanks! I got the email today ☺️



Happy to hear that! ☺️



Have a lovely evening,



Jessi



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