I have sent two contract cancellation letters to O2 via post (one at the beginning of October 2016, one at the beginning of November 2016) along with all of the required documents but I am still being charged for my phone bill and I have not received any email confirmation of the receipt of these letters or the cancellation of my contract. Can someone please let me know if this cancellation is in progress or if there was a problem with the documents?
Thanks
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