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Number portability to another service provider

S
Neuling
Dear o2 Team,

I would like to transfer from my current mobile number(rufnummer mitnehmen) from o2 prepaid to another network for my new contract. Could you please release my number for porting immediately?

Thank you in advance and looking forward to your reply

Best,
Sally

Lösung von o2_Andrea

Dear @sallytlmt ,

your prepaid number is hereby released for porting and can be taken over by your new provider. The porting declaration is valid for 60 days. Please also make sure that you have enough credit on your prepaid account, the port will be
charged with 24.95 EUR.

Kind regards,
Andrea
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    3 Antworten

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • 26467 Antworten
    • Lösung
    • 19. Juni 2019
    Dear @sallytlmt ,

    your prepaid number is hereby released for porting and can be taken over by your new provider. The porting declaration is valid for 60 days. Please also make sure that you have enough credit on your prepaid account, the port will be
    charged with 24.95 EUR.

    Kind regards,
    Andrea
    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    S
    Neuling
    • sallytlmt
    • Autor
    • 9 Antworten
    • 19. Juni 2019
    Hi Andrea, thank you for your quick reply. How can I top up my account with 25 euros if the the only options are 15/20/30? Is there a way?

    Thank you!
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • 26467 Antworten
    • 20. Juni 2019
    Dear @sallytlmt ,

    you can deposit a little more and get the excess paid out afterwards.
    Use this form for the payout: https://static2.o9.de/resource/blob/70982/01c6e4a0d79666f33a3a2220fd39f0cc/prepaid-guthabenauszahlung-download-data.pdf

    Kind regards,
    Andrea
    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.

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