It seems anything but serious.
I set a meeting with a technician, I plan my day for it, the date comes and the technician doesn't. It's the third time this happens.
I get a wrong bill, exceeding 75 Euro more than I owe to O2. I am forced to pay under the threat that if I don't, my line will be cut and after I pay I have to wait endlessly to get my refund, without any explanation.
I set the date when I move from my apartment to my the one and my line is cut before the actual date of switch. I moved on April 23 and my Technician meeting set on the same day was canceled and I don't know when it will be set. I was notified just one day before. My line was cut today on the 24, 3 days before I move. 3 days for which I will pay and no get the service.
My line was activated but my modem was sent to me 1 month later, without any explanation. No Wifi. 1 month that I had to pay without getting a service.
Is o2 serious? Because I can't believe it. It's the most irresponsible incompetent company that I have encountered in my entire life. I feel offended and embarrass. I would never suggest O2 to anybody.
Gelöst
Is O2 serious?
Lösung von o2_Andrea
Dear @Grabovarski ,
the amount of the credit balance booking was carried out on May 3rd. You can see it on your last bill. You won't get the sum directly on your bankaccount, but you can see it on your bill and the invoice amount will be deducted from this credit until it is used up. When the credit balance is depleted, the money will be debited from your account again.
Your DSL contract now costs about 29,99 Euro a month. For the first 12 months you'll get a discount of 10 Euro each month. This counts from May 13th on. The last bill contains the period of performance from April 13th to May 12th. So you can't see these new conditions in the last bill.
Kind regards,
Andrea
Zur Antwort springenthe amount of the credit balance booking was carried out on May 3rd. You can see it on your last bill. You won't get the sum directly on your bankaccount, but you can see it on your bill and the invoice amount will be deducted from this credit until it is used up. When the credit balance is depleted, the money will be debited from your account again.
Your DSL contract now costs about 29,99 Euro a month. For the first 12 months you'll get a discount of 10 Euro each month. This counts from May 13th on. The last bill contains the period of performance from April 13th to May 12th. So you can't see these new conditions in the last bill.
Kind regards,
Andrea
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