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Hello,



I have my prepaid card since 6 months, I have never received a winning code. I charged lastly today with 15 euros and I received no code. I charged at an O2 store.



Can you tell me please what is the problem?



Thanks



Hello Sam87,



for getting a winning code you have to make sure to be a participiant of that promotion.



To check that you can send a SMS with "START" to the 6666.



Kind regards,



Jessica



Thanks for answering,



I did that already and they send me that I am already a participant of this so I don't need to re-register.



So what do you think is the problem here?



Thanks



Hi Sam87,



so, was this the first time that you ever send START to that number?



If yes, than you are a new participant now.



Kind regards,



Jessica



I did it more than 2 months ago, for more than once so this is not the first time.



Is there any problem with my registration?



Hi Sam87,



no, do not worry. ☺️



I am going to open an order for our technicians, so that they take a look and send you a winning code!



Kind regards,



Jessica



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