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How can I cancel a double contract?

  • July 29, 2019
  • 2 Antworten
  • 260 Aufrufe
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I signed a contract for a new number and was fraudulently made to sign for two numbers at the O2 store! The man at the store showed me the final contract price and phone number which I would be using without informing me of any other number listed within the contract.
I know this is partially my fault, because my German isn't very good yet and I should have asked someone to read the contract for me before signing. But I'm hoping there is a way out of this situation.

Lösung von o2_Jan

Hi @diptiganeriwala,

welcome to the o2 community!

I am sorry to hear that your contracts are different from what you expected.
I have taken a look at your customer account and as far as I can see, both your contracts were begun in March, since then you have received multiple emails regarding both your contracts, including those that list the details, discounts, and runtime of your contracts.

Additionally, a contract made in a store cannot be cancelled online, so if you'd like to change or terminate one of those, please refer to the shop where you made them.

Best regards,
Jan.

    2 Antworten

    schluej
    Legende
    • schluej
    • July 30, 2019
    Moin Moin,
    but if you sign for 2 numbers you have to pay for 2 Number.
    You will also get 2 SIM Cards for 2 numbers?
    And you should have at least 2 contracts?

    @o2_Andrea Das klingt irgendwie komisch. Ist das ein Missverständnis?
    Live long and prosper 🖖
    o2_Jan
    • o2_JanTeam
    • Lösung
    • July 31, 2019
    Hi @diptiganeriwala,

    welcome to the o2 community!

    I am sorry to hear that your contracts are different from what you expected.
    I have taken a look at your customer account and as far as I can see, both your contracts were begun in March, since then you have received multiple emails regarding both your contracts, including those that list the details, discounts, and runtime of your contracts.

    Additionally, a contract made in a store cannot be cancelled online, so if you'd like to change or terminate one of those, please refer to the shop where you made them.

    Best regards,
    Jan.
    Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
    schluej
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