Hi! Charged my phone with 15€ through Express aufladen but on my bank statements I can see that It got charged money twice (2x15) from the account, same day. But on my "Guthaben" it shows only the 15€??
Wanna either get the money back or get the money on my phone (as I already paid for it)..,
Thanks!
Gelöst
Dubbel charged!!
Lösung von o2_Jessica
Hello isabelle.ostddd,
I can see both chargings. Both from the 4th of December.
After you've charged the first time your normal tariff was charged first, the o2 Loop Smart Bonus, which was 9,99€. And afterwards you bought another pack. All in all for 15€. And afterwards you charged again 15€, and now you have that money left on your account. ☺️
Everything is correct.
Kind regards,
Jessica ☺️
Zur Antwort springenI can see both chargings. Both from the 4th of December.
After you've charged the first time your normal tariff was charged first, the o2 Loop Smart Bonus, which was 9,99€. And afterwards you bought another pack. All in all for 15€. And afterwards you charged again 15€, and now you have that money left on your account. ☺️
Everything is correct.
Kind regards,
Jessica ☺️
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