Hi! Charged my phone with 15€ through Express aufladen but on my bank statements I can see that It got charged money twice (2x15) from the account, same day. But on my "Guthaben" it shows only the 15€??
Wanna either get the money back or get the money on my phone (as I already paid for it)..,
Thanks!
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Hello isabelle.ostddd,
I can see both chargings. Both from the 4th of December.
After you've charged the first time your normal tariff was charged first, the o2 Loop Smart Bonus, which was 9,99€. And afterwards you bought another pack. All in all for 15€. And afterwards you charged again 15€, and now you have that money left on your account.
Everything is correct.
Kind regards,
Jessica
I can see both chargings. Both from the 4th of December.
After you've charged the first time your normal tariff was charged first, the o2 Loop Smart Bonus, which was 9,99€. And afterwards you bought another pack. All in all for 15€. And afterwards you charged again 15€, and now you have that money left on your account.
Everything is correct.
Kind regards,
Jessica
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