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cancellation of the contract

L
Neuling
Hello,

I have sent a letter for cancellation of my O2 DSL contract on 05-Aug-2019 to following address but I have not received any email from o2. I have tried to send the documents also by fax but your fax isn't working. I have left Germany and for my it's impossible to send the documents again.

Telefonica Germany GmbH & Co. OHG
kundenbetreuung Nuremberg
90345 Nurmberg

How can I know that the letter was received? and O2 contract is cancelled.

Lösung von o2_Katja

Hello @Laura030319,

im happy that everything is fine now. ☺️

https://hilfe.o2online.de/mobilfunk-vertrag-tarife-15/kuendigung-506682

Greetings,
Katja🐳
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    7 Antworten

    o2_Katja
    • o2_KatjaModeratorin
    • Moderatorin
    • 12319 Antworten
    • 13. August 2019
    Hello @Laura030319 and welcome to the o2 community,

    i just found a mobile phone contract, no DSL contract.
    Do you mean this one?

    Greetings,
    Katja🌻
    L
    Neuling
    • Laura030319
    • Autor
    • Neuling
    • 8 Antworten
    • 13. August 2019
    Yes, I mean that one. I'm a little bit confused with all the process.
    L
    Neuling
    • Laura030319
    • Autor
    • Neuling
    • 8 Antworten
    • 14. August 2019
    Could someone help me please? I just posted another question and it was deleted because I was posted yesterday but I haven't had an answer yet. So what can I do if you don't answer and I cannot continue asking.
    bs0
    Profi
    Forum|alt.badge.img+9
    • bs0Profi
    • Profi
    • 41779 Antworten
    • 14. August 2019
    You need to be more patient. In a forum answers can take a few days.
    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Katja
    • o2_KatjaModeratorin
    • Moderatorin
    • 12319 Antworten
    • 15. August 2019
    Hello @Laura030319,

    please send your phone number and your personal identification number (4 digits) in a private message to @o2_Support, so i can have a closer look.

    Greetings,
    Katja
    L
    Neuling
    • Laura030319
    • Autor
    • Neuling
    • 8 Antworten
    • 15. August 2019
    I have already sent it.
    o2_Katja
    • o2_KatjaModeratorin
    • Moderatorin
    • 12319 Antworten
    • Lösung
    • 28. August 2019
    Hello @Laura030319,

    im happy that everything is fine now. ☺️

    https://hilfe.o2online.de/mobilfunk-vertrag-tarife-15/kuendigung-506682

    Greetings,
    Katja🐳
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