O2 DSL not working and I can not reach to O2 service

Same problem as u wrote her?
Are you still using the 7390?
What is the status screen is telling? See below.

Hello. I am using Fritzbox 7412.
And the screen view is like this:

Open this screen
https://youtu.be/Sg7oEQxJzSs

I attached it.

@adsahin01 Did you O2 DSL connection have work since you have a contract with O2? Best regards

Yes it worked properly until last week.

@adsahin01 Hmm. You have a big problem in my eyes. You use Fritzbox 7412 (1&1 Provider Box) Yes it works with O2, but I think you can have problems to make a technical ticket at O2. The personal don’t like the word 7412.
You can make the the O2 DSL App for Android and iOS (German/English Interface) a technical ticket too, but unfortunately the app works only the a RENTED Homebox or a Fritzbox 7490/7590.
I really don’t know how to help you. You really need a native German speaking person for the technical ticket. No o2 Moderator from this forum can do it for you. After you have a ticket number they can help you. Sorry for this information.

Case number is not helpful I think?

Yes. You have luck. Try to call tomorrow after 8am the Dsl technical hotline. If you have luck you a get an English speaking operator. You must call the Hotline with the number from the App.

Thank you for your help.

@adsahin01 And have you luck today, that you can made a ticket with an english speaking operator?

Hello.
No luck.
The operator did not speak English and closed the phone to my face.

@adsahin01 i am very sorry for this. I only can say. Please call again. There must a English speaking operator who try to help you.

Hi @adsahin01
Good News. A trouble ticket was created by our colleagues from customer service.
A technician will get back you to as soon as they get info from the local provider.
I left a note in your trouble ticket asking for an english speaking colleague if a callback is nessessary
Best Matze

Thank you very much!.
I am too glad to hear that.

I hope the problem can be solved.

Thanks again.

You are welcome. Please get back to us when there is an update concerning your trouble ticket.
Best Matze

Hi @adsahin01
Any Update from your side?
Are you back online? :-)
Best Matze

Hi @adsahin01
Thank you and you are very welcome.
Best Matze