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Hello.

Until last week my internet is not working. I tried different modem and different cable. But nothing changed.

I do not know German and I don not have any friend to help me to open a ticket.



So I can not use the internet.

How can I solve this problem?

Is there any e-mail adresse or online chat possibility to technical service?



Thank you.
Same problem as u wrote her?

Are you still using the 7390?

What is the status screen is telling? See below.

Hello. I am using Fritzbox 7412.

And the screen view is like this:

Open this screen

I attached it.

@adsahin01 Did you O2 DSL connection have work since you have a contract with O2? Best regards
Yes it worked properly until last week.
@adsahin01 Hmm. You have a big problem in my eyes. You use Fritzbox 7412 (1&1 Provider Box) Yes it works with O2, but I think you can have problems to make a technical ticket at O2. The personal don’t like the word 7412.

You can make the the O2 DSL App for Android and iOS (German/English Interface) a technical ticket too, but unfortunately the app works only the a RENTED Homebox or a Fritzbox 7490/7590.

I really don’t know how to help you. You really need a native German speaking person for the technical ticket. No o2 Moderator from this forum can do it for you. After you have a ticket number they can help you. Sorry for this information.
Case number is not helpful I think?

Yes. You have luck. Try to call tomorrow after 8am the Dsl technical hotline. If you have luck you a get an English speaking operator. You must call the Hotline with the number from the App.
Thank you for your help.
@adsahin01 And have you luck today, that you can made a ticket with an english speaking operator?
Hello.

No luck.

The operator did not speak English and closed the phone to my face.
@adsahin01 i am very sorry for this. I only can say. Please call again. There must a English speaking operator who try to help you.
Hi @adsahin01

Good News. A trouble ticket was created by our colleagues from customer service.

A technician will get back you to as soon as they get info from the local provider.

I left a note in your trouble ticket asking for an english speaking colleague if a callback is nessessary

Best Matze
Thank you very much!.

I am too glad to hear that.



I hope the problem can be solved.



Thanks again.
You are welcome. Please get back to us when there is an update concerning your trouble ticket.

Best Matze
Hi @adsahin01

Any Update from your side?

Are you back online? :-)

Best Matze
Hello.



Last thursday the problem solved.

they told us that 1-2 months ago there was a construction work around our house. So the lines were damaged.



Thank you very much for all your helps.
Hi @adsahin01

Thank you and you are very welcome.

Best Matze

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