I will try to express my frustration with the contract I entered into with O2 in mid-April. My experience has been far from satisfactory, and I believe it is important to bring these issues to your attention.
Upon my recent move to Germany, obtaining a SIM card became a necessity. Despite presenting my master's certificate as proof, I faced rejection from various O2 shops, as I yet didn’t have the Anmeldung except for the flagship store in Munich on Neuhauser Str. 45. However, the experience there has been far from ideal.
The representative at this store persuaded me to acquire two SIM cards at a cost of €44.5 each and urged me to opt for an "unlimited" package, which, in hindsight, was not suitable for my needs. I was assured that I could make changes to my contract after six months.
However, it has come to my attention that this information was inaccurate. Furthermore, the representative who provided this assurance is no longer with the company, he has been clearly fired, due to such deals. I am now constrained by a contractual limitation that only allows changes within the same level packages, with a minimum cost of €50 and restricted data plans.
My initial intention was to upgrade my phone by adjusting my current tariff and be able to cancel the other sim card, given that I am already paying €44.5. A slight increase in cost would have allowed me to access a more suitable phone and package. Unfortunately, this option is now unavailable due to the misinformation provided earlier.
I request your immediate attention to rectify this situation. It is important for your company to uphold transparency and fulfill the promises made to its customers. I trust that you will address this matter promptly and provide a satisfactory resolution.
What can I do at this point to change my contract and do not wait til 2024 Aprıl?
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Thank you for your prompt attention to this matter.
