Skip to main content
Warum O2 Service
Gelöst

Transferring an o2 prepaid to o2 postpaid (different owners)


Hi, I hope you’re well.

I have a unique situation here, so I’ll try to explain, I’ve a prepaid o2 sim lets say 176********, my friends wants to take over this number and i’m willing to transfer the ownership, he already has a prepaid contract with o2 with a number lets say 175******** now he wants to take my number and has his already existing prepaid contract transfered from his old number to new number, shortly after taking the owneship he wants to port the number 176********* to his postpaid contract.

Edit o2_Bianca: Moved from Austausch rund um die Community to English o2 Community Mobile

Lösung von o2_Manuela

Hi @iam_abdul , 

welcome to our community! 🤗

You have the possibility to transfer the phone number of the prepaid contract directly to the postpaid contract, this is no problem at all. 
You can request the number porting in Mein o2
Please make sure that you enter the correct names so that everything is ported correctly. 
After porting the number from the prepaid contract, the remaining credit will be transferred to the postpaid contract and the prepaid SIM card will be deactivated. If a credit transfer is not desired, it would make sense to cancel the prepaid contract beforehand and have the credit paid out. 

If you have further questions, just ask. 😊

 

Best regards, 
Manuela

Zur Antwort springen
War das hilfreich für dich?

6 Antworten

o2_Manuela
  • Team
  • 4991 Antworten
  • Lösung
  • 22. Dezember 2022

Hi @iam_abdul , 

welcome to our community! 🤗

You have the possibility to transfer the phone number of the prepaid contract directly to the postpaid contract, this is no problem at all. 
You can request the number porting in Mein o2
Please make sure that you enter the correct names so that everything is ported correctly. 
After porting the number from the prepaid contract, the remaining credit will be transferred to the postpaid contract and the prepaid SIM card will be deactivated. If a credit transfer is not desired, it would make sense to cancel the prepaid contract beforehand and have the credit paid out. 

If you have further questions, just ask. 😊

 

Best regards, 
Manuela


  • Autor
  • Neuling
  • 2 Antworten
  • 22. Dezember 2022

Thank you so much for the detailed answer but just one thing, the prepaid sim is under my name and the postpaid sim is under my friends name, will there be any problem or extra step in this case?#

 


o2_Flo
  • Team
  • 13177 Antworten
  • 30. Dezember 2022

Hey @iam_abdul,

that should be no problem. Please make sure, that both contract owners have activated the opt-in :) 

Greetings,
Flo


  • Autor
  • Neuling
  • 2 Antworten
  • 29. Januar 2023

Hi,

Can you please explain what is thi s opt-in and how can i activate it?

thanks


Joe Doe
Star
Forum|alt.badge.img+6
  • Star
  • 12497 Antworten
  • 29. Januar 2023

@iam_abdul The prepaid owner should install the my o2 app and release the phone number (Rufnummermitnahme) there.  (referred to as opt-in) After this the postpaid owner can start the porting process.

 


o2_Maria
  • Moderatorin
  • 21512 Antworten
  • 30. Januar 2023

Hello @iam_abdul ,

did Joe Doe's post here help you?
Have you already set the opt in?

Best regards,

Maria


Deine Antwort