Prepaid sim order not recieved

Hi @Nazim Abbas, 

until now, you did not yet respond to my message at @o2_Support. 

Could you already clarify your issue?

If you need any support, just let us know. 

Loving greetings,

Tobias

I have also ordered a prepaid sim on the 14th of March and still did not receive anything. When i called the prepaid hotline they told me there is nothing they can do???? If they can’t do anything then who can? I urgently need the sim card as i heavily rely on my data to use google maps.

i checked my address is correct, name is correct, everything is correct

Hello @Rola Azar and welcome to our o2 community :-)

In case you need a SIM card as soon as ossible the fastest way is always to buy one in a shop in your vicinity, you will even find prepaid solutions in supermarkets. 

If you already ordered a SIM card then we have unfortunately no possibility to accelerate sending the SIM card.

Maybe you already recieved it meanwhile? :-)

Regards,

Lars

I ordered o2 Prepaid Max on Saturday 21.06.2025, I have received email stating that my sim card is activated already, the message does not display the phone number I’ve been allocated, but the sim card itself still hasn’t arrived in the post. The address is correct, I’ve checked the post daily. 

Hello ​@gabrielfundatureanu , thank you for your message 🌼

Usually it takes 3 - 5 workdays for a SIM-delivery. Should the card not arrive by the end of the week, i advise you to contact my colleagues at the Prepaid-Hotline. 

Unfortunately we have no way of accessing data for that specific order since it is not linked to your Community-account.

Kind regards,

Rebecca