Hey, guys!
Yesterday the first installment (purchase of the telephone device) should have been debited from my bank account, but I checked my account and the amount has not yet been debited. How should I proceed to make payment in this case?
Frage
SEPA debit failure
- Moderator
- 15517 Antworten
Hello
welcome to the o2 Community 💙.
If this was the first payment at all for your myHandy contract, then I’d wait a few more days as it happens quite often, that this initial debit is somewhat delayed.
Kind regards, Sven
Hello
Nothing will be debited on Sunday either. 😉 The first installment will sometimes be debited up to 2 weeks later. If your bank details are stored in your contract, this happens automatically.
Best regards
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