My Internet since few days turned on and off all the time. 4 minuts work 1 minut off and again again again. Tryied to call the hotline but first thing is that - theres hard to find someone who speak english. Second is long wait time .. have to pay for call so i dont want wait so long. Also my internet speed should be 16mbs but its 3 mb/s. I did all resets, checking cables and stuff like that so i dont want to se answer like " Chcech your power cable bla bla bla"
Gelöst
INTERNET ALL TIME CONNECT UND UNCONENCT AGAIN AND AGAIN. SPEED IS 3 MB/S SHOUD BE 16MB/S!!!!
Lösung von o2_StefanX
Can you please unplug the box for 10 Minutes from the telephone wall socket.
I will test something.
Regards
Stefan
Zur Antwort springenI will test something.
Regards
Stefan
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- Team
- 16277 Antworten
Do you use a wifi connection?
If the line unconnect, is the DSL LED blinking?
Regards
Stefan
If the line unconnect, is the DSL LED blinking?
Regards
Stefan
Yes im using a Wi-fi. Sometimes blinking, sometimes is off at all, sometime it's red.
Sorry blinking off or sometimes red is a internet light. DSL all time green.
help me help me :d
- Team
- 16277 Antworten
After a Port reset 1 hour and 4 minutes ago, i see you online for about 1 hour and 2 minutes without any lost of connection.
It looks like the line is now stable. Can you confirm that?
Regards
Stefan
It looks like the line is now stable. Can you confirm that?
Regards
Stefan
Connection looks good now - I Confirm 🙂 Thank you for ur help. But my internet speed is still 3mb/s can you tell me why?
Download 3,15mb - Upload 0,5 mbs.
- Team
- 16277 Antworten
92Kamil schrieb:Sorry , i can´t.
But my internet speed is still 3mb/s can you tell me why?
Based on the lenght of the line and your attenuation you should reach 12-14Mbit/s.
I create a ticket for our tecnical department, they have to check that.
Regards
Stefan
- Team
- 16277 Antworten
- Lösung
Can you please unplug the box for 10 Minutes from the telephone wall socket.
I will test something.
Regards
Stefan
I will test something.
Regards
Stefan
Thank you very mutch for your good job and your time. Have a nice day ☺️
Greetings,
Kamil
Greetings,
Kamil
Ok i will unconnect that ☺️
Download 15 upload 1 ! ☺️ )
Thank you very veeeery mutch again ☺️ U makes my happy now 😀 😀
One more time - big thank you for your time and job wat you done 😉
I hope that god will reward u that and some day you became a owner of all o2 😀
Have nice day ☺️
greetings, Kamil
Thank you very veeeery mutch again ☺️ U makes my happy now 😀 😀
One more time - big thank you for your time and job wat you done 😉
I hope that god will reward u that and some day you became a owner of all o2 😀
Have nice day ☺️
greetings, Kamil
btw. I was so excited that i forget to ask what was the reason of problems 😀 ?
- Team
- 16277 Antworten
Thanks 🙂.
Let us hope that the line will stay stable with the higher sync. If not, please contact us here again.
Have a nice day.
Regards
Stefan
Let us hope that the line will stay stable with the higher sync. If not, please contact us here again.
Have a nice day.
Regards
Stefan
- Team
- 16277 Antworten
92Kamil schrieb:The port on the lincard in the dslam need a restart and your modem a short power reset.
btw. I was so excited that i forget to ask what was the reason of problems 😀 ?
Regards
Stefan
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