Hi There,
I have ordered a galaxy s23 ultra and would like to trade in my old device ( s22 ultra 128GB ). The policy is saying that I will receive an email from the cooperation partner Teqcycle after the confirmation of the order. My order is confirmed but I did not receive any email from the cooperation partner Teqcycle. Need some guidance what to do next. Thank you
Kind regards,
khan
o2_Antje: Moved from Mobilfunk to English Community / 05.02.2023 / 15:37 Uhr
Lösung von o2_Matze
On this website you will find further infos how the trading process works https://www.o2online.de/mobilfunk/ankauf/
(Unfortunately, it is only available in German, but you may be able to translate the page with a browser plug-in for ex.)
Kind regards Matze
On this website you will find further infos how the trading process works https://www.o2online.de/mobilfunk/ankauf/
(Unfortunately, it is only available in German, but you may be able to translate the page with a browser plug-in for ex.)
Kind regards Matze
I have made a mistake while making a order. I though this will be a separate process i did not put trade In in the cart. Is there any possibility to cancel the order and make it again?
Hello
Do I understand you correctly, you have accidentally placed several orders?
But you only wanted one phone, right? Then we can cancel the other order. In which color do you want to get the phone?
Best regards,
Maria
Yes, I have wrongly place one order ( WSHW47xxxxxxx ) please if possible cancel this order, I will appreciate it. Thank you very much
Kinds Regards
Khan
EDIT: Bestellnummer editiert. Bitte poste keine persönlichen Daten, auch keine Bestellnummern. Da wir hier ein weltweit öffentliches Forum sind. o2_Maria
Hello
I have just sent you a private message via o2Support. Please check your mailbox here.
I see that you have ordered 3 phones. Should only one phone be canceled, or 2?
Best regards,
Maria
yes, I got the cancellation confirmation for the same order I want to cancel. Thank you very much
Kind Regards
Khan
Thanks for your quick feedback.
Yes, the cancellation for this order is already done.
Feel free to get in touch if you have any other questions.
Best regards,
Maria
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