Early contract Cancellation

At this point in time i am unable to get an de-registration certificate from the city registration office as i am not physically present in Germany.

i do not want to avail extraordinary contract cancellation, i will pay the money for all the months pending in instantly to cancel the contract.

Hi Nakul, I am also in a similar situation. I believe you are in India right now ?

Can I discuss with you over call. Thanks.

yes sure.

Hi @Nakul Kamat and welcome to our o2 Community. :)

You are not registrated in Germany anymore, right?
Maybe our Guides can help you with the documents which are needed for an extraordinary cancellation:

• Extraordinary cancellation because of moving abroad

Could this be interessting for you too, @mandeep.singh ?

Greetings
Juliane

@o2_Juliane I have seen your guides, i have left Germany but while leaving i forgot to de-register myself.

so i dont have that certificate.

so i am asking you if there is anything else that i can do? i have come back to a country where i am a citizen and am currently unemployed.

can i pay the money for entire 19 months left in one go and end the contract?

its all about the money so please take the money and close it.

Hello @o2_Juliane , @o2_Jessica , @o2_Adrian , @o2_Bianca 

I have finally received my abmeldung today morning but i had sent a descriptive email to impressum@cc.o2online.de that i do not have a registration certificate and sent them some documents to cancel contract.

Now that i have the de-registration certificate what do i do?

do i have to send printed documents mentioned in the guide above to Nuremberg or an email will work?

regards,

Nakul Kamat

Hi @Nakul Kamat 

Our colleagues from cancellation department received your message.

They will take a closer look and will get back to you.

Best Regards Matze 

@o2_Matze Hey, in the email i sent to the customer care i said that i do not have a De-Registration certificate but today morning i received the de-registration certificate.

where do i send this certificate?

Hello,

I am moving away to France.I would like to end my contract but I havent gotten my degistration approval paper from Bürgerbüro yet. Can I cancel my contract with the electricity bill of my new address where my name on it?

Thanks,

Hello @Benboz,

welcome to our o2 Community 😀

Unfortunately, a deregistration certificate is required for early, extraordinary termination. I hope you can receive it quickly.

It is also possible to submit your cancellation online: Ihr Kündigungswunsch | o2 (o2online.de)

You can also upload documents there. Please select “extraordinary” and “moving abroad” in the dropdown:

Please let us know if you have any further questions.

Best regards

Giulia