Contract number

I think you just need your Phone number

This would work if I already had the SIM, so they can send the password by SMS.

Hi @Arlen E, 

oh, I see. I have now ordered the delivery of an exchange sim-card to you. You will get the card within the next 5 working-days. 

If you see a charge on your next invoice, just come back here. You will then get a refund. 

After you have activated your sim-card, you can register at “Mein o2” and confirm your e-mail-address. 

Just have a look also here: 

• Managing your account online

I hope I could help you. 

Thanks also to @dSkill for your support. 

Loving greetings,

Tobias

o2_Tobias schrieb:

Hi @Arlen E, 

oh, I see. I have now ordered the delivery of an exchange sim-card to you. You will get the card within the next 5 working-days. 

If you see a charge on your next invoice, just come back here. You will then get a refund. 

After you have activated your sim-card, you can register at “Mein o2” and confirm your e-mail-address. 

Just have a look also here: 

• Managing your account online

I hope I could help you. 

Thanks also to @dSkill for your support. 

 

Loving greetings,

Tobias

Hi,

I received my SIM card, but I cannot activate it because it is a replacement card and I have not been able to register in Mein O2 in the first place.

Can you help me activate the card or send me my contract number by message so I can log in to Mein O2.

Thanks,

A

Hi @Arlen E 

did you manage to activate your sim-card? If this is not the case we can send you a private message to get the customer data and to send you your contract number.

Best regards,

Michi

Hi,

I could not activate it because I never received the first sim card and the letter with the contract number.

So I would appreciate if you can send it via private message.

Thanks,

Hi @Arlen E,

I sent you a private message.

You can find the PM in your personal inbox.

Best regards,

Michi